Kildonan Medical Centre

For many years I went without a dr . I was referred to Simone Mazerolle and for the first time ever I found a person who listened to my concerns and actually cared about my health instead of just prescribing medications . She has been a godsend. Because of her knowledge experience and understanding I am looking forward to living a healthy life

Very nice place! and helpful, good people!

Recently saved my life with other
Doctors

Google made me add one star but this clinic is not one star at all. Honestly the worst place to go, please don’t waste your time here. Every time I come visit, I am left waiting for up to 45 minutes in waiting room and my family doctor who I’m assigned to never comes to see me, she’s always busy or talking with other staff laughing having the time of her life. They don’t care about you, I had severe medical issues going on and they did not act fast on it, I was only given a referral to another doctor and took even longer for testing/results. Every time you see your “family doctor”, you’ll be seeing a student who’s stressed and rushing everything. And yes, it’s a different student every time. I’m changing family doctors because this place is extremely unorganized, it’s a circus here. You’ll never be building any type of relationships at all.

This place is a dumpster fire. Family doctor finder sent me here for gender affirming care, only to be misgendered by the residents. Residents will treat you as a hurdle to their career rather than a person trying to have your medical care needs met. Expect zero empathy from not only the residents, but the receptionist staff as well. Prepare to have the worst doctors experience of your life if this is where you’ve been sent.

I’ve been a patient of this office for nearly 10 years. The level of care has only decreased since the pandemic has started.
since this is a learning clinic for students studying to be doctors, I need to go in explaining my backstory every time which gets old fast. The residents seem to only show interest in your conditions when they are collecting data on you. Aside from that they tell you what you already know. Honestly coming here has been a huge waste of my time, even more so as the appointments go on. Zero relationship with your actual physician and the residents don’t seem to actually care about the patients issues or want to do much to help. I’ll be looking for a new doctor.

I was a patient of Dr. Simone Mazerolle for over 10 years. Over these years my concerns were ignored/blamed on my anxiety. She dropped me as a patient when I requested a second opinion as she was unwilling to do testing that she said and I quote "cost thousands of dollars" and were not necessary because nothing is wrong with me. I found a new doctor a few months later (thank goodness) who diagnosed me after running a few tests with PCOS (polycystic ovarian syndrome). This took 2 appointments for my new Dr to diagnose me as opposed to 10+ years of being told I'm making up symptoms and its all in my head. Dr. Simone Mazerolle should be ashamed to call herself a nurse practitioner and she should be re-educated in patient etiquette and care.

Loved Kildonan Medical… until I really needed them! Leaving on a cruise on May 9th so called cuz I had had COVID and needed a “Document of Recovery” to board. The desk offered me an appointment on May 13th AFTER MY DEPARTURE. She wouldn’t budge so agreed to call over the doctor’s nursing assistant who also said to take it or leave as they could only give me a date AFTER I WAS GONE!!! I said I stood to lose $6,000 and she said that many people try to get earlier appointments but couldn’t and I was no different. The milk of human kindness, compassion, understanding, and basic decency was sorely lacking. Not to mention intelligence.

Well I was going to see a doctor here but after reading a review on here about what a doctor told a patient I'll pass.
I think this doctor should be brought up on discrimination with the Human Rights Board.
Absolutely disgusting.
Read the previous review.

Dr. Potter's nurse Renada (uncompassionate and condescending) to patients. She is not knowledgeable about young people transitioning and can in fact be rude to them. My daughter did not have a good experience with her and we would warn the trans community to expect less than satisfactory care, especially at a time when they are all ready feeling vulnerable.

This place has gone soooo far down hill. It’s a teaching clinic which is great and I totally support but you’d think if they are teaching then they would do more than the bare minimum that they do. Many of the residents have no bedside manor and as mentioned above they do NOTHING. A yearly physical has become pretty much just asking if you feel ok and that’s it! Not checking ANYTHING at all. Appointments for specific reasons are down played, and hardly checked before trying to get you out as soon as possible. My family has been coming here for over 30 years and will now be going somewhere else. DO NOT WASTE YOUR TIME HERE!

Don’t ever step foot in this clinic. The receptionists leave almost an hour early and don’t answer the phones and when they do they make you cry. The staff is awful, the only reason I stayed so long is for Simone and now that she’s retired im getting out of there.

Been at this clinic since I was born over 3 decades now. And it has become garbage u have no relationship with your doctor and will usually see different resident through out the year that have no connection with u. Any major issues I have had are disregarded. U get 0 support from this place now.

I’ve been a patient here for 26 years... never in my life have I ever been put into the ground. Dr Simone told me natives shouldn’t be eating white people food. Looks like I’m changing doctors !!!!