Big Box Outlet Store - White Rock

Last snowfall...
Gail was extremely helpful when we needed to buy our Microwave. Went above and beyond supplying us with the missing pieces ans Sale information
Thank you Gail

This snowfall...
I called ahead to see of we could return to get our discounts and were greeted by Sonja and her Manager who helped us so much that we spent more for our home renovation at this location. Thank you for being there for us even in this treacherous weather ❤

I've been a customer of this location for several years, and without fail, every time I walk through the entrance, I'm warmly welcomed by name and a friendly smile. Whether I'm in search of a fantastic clearance item or an entertaining electronic gadget, this store never disappoints. Sonja and the entire team are truly exceptional; their dedication is evident in the well-maintained store and their commitment to assisting customers whenever necessary. Their genuine care shines through, and I sincerely wish them ongoing prosperity.

We had the pleasure of meeting up with Harry today who was a customer service legend. He helped us find a new couch after looking at several other furniture locations and even loaded it into our truck for us the same day. Thanks for being there and providing us with great service!

Sonnya provided wonderful service, helping us find exactly what we were looking for! She even called another store to locate and put 2 items on-hold for us. A wonderful, warm, friendly person who really cares about and takes pride in providing excellent customer service!!! Thank you Sonnya ❤

Sonya was very cheerful and helpful. The gentleman who helped bring the speakers from the shelf and to my vehicle was so helpful too. Thank you for great service.

Gail, Leslie and Naveen were great to work with. Very helpful and very informative. They went beyond the call by finding us a missing part that was not included in the dryer! Excellent service!!

Gale the manager is wonderful. She is very helpful. I bought a sectional, delivery was offered at a great price. The staff is super friendly.

Shannya has provided excellent service several days in a row. She is courteous, professional, and full of helpful advice. Thank you Shannya for a wonderful experience!!!

Since this store has such a wide range of products we frequently start our shopping here. We have found the staff to be friendly, knowledgeable and helpful. Saturday Dec. 2nd, Sonnya went above and beyond helping us find a particular set of outdoor lights. Thank you!

We live in Peachland and our daughter lives in White Rock. She uses a wheelchair and often has some difficulties with shopping. She shops at your store often and your employee, SONNYA is an amazing help to her. Sonnya is always busy but has assisted our daughter quickly, efficiently and always with a smile! We have met her and know this to be so true. She’s a definite asset to your business - especially in these stressful economic times. Treat her well!
It is a comforting feeling to know she’s there when we live so far away from our daughter and challenges can be great. Thank you Sonnya!

BIG BOX/WhiteRock — Sonnya greets me at the door with a warm hello and she always knows if my favorite grocery items are in stock! The store is clean and customer service is excellent!!

Sales rep named Tasleem was exceptionally pleasant and helpful. Made our shopping pleasurable. She looks like a good worker

I found good deals on this store. I hope to find more next visit.

Sonnya has been incredibly helpful and friendly. I work close by so I stop in often always to welcoming hello and smile. Thank you.

Gail and her team are exceptional in their customer service! This is one of my favourite places to shop.

Sonnya went over and above to help me with my purchase today. Always great service at the White Rock Big Box Store!

Visited the white rock BBO and had excellent service from the staff while purchasing garden planter boxes. The staff was friendly, helpful and knowledgeable.

Our family loves going to Big Box and have been to all the locations in the lower mainland but our favourite is the WhiteRock location. All of them have great deals but only the WhiteRock location has the wonderful staff. They are all wonderful to deal with and really care about their store and customers. Most stores the staff seem to phone it in and are just pay checking the job with minimal effort but at this location they often go above and beyond. In particular Naveen, Gail and Sonnya we have gotten to know by name as they have helped us with returns and new purchases with understanding and respect few stores these days would do. Thanks again Big Box WhiteRock.

Great buys and friendly efficient staff....even helped us load up our appliances

I dealt with a wonderful helpful employee. I will be coming back again for sure her name was Sonnya she works at king George blvd location Surrey