Crystal Bookkeeping and Taxes

Did a great job on my taxes. Was friendly and explained things in ways I was able to understand! Was very fast, I will be coming back!

Lesley is absolutely amazing! I had a “few” years to catch up on - she was quick, and got me the absolute best refund she could. I left her office on cloud 9 - you can’t beat her rates and she was truly happy for the exciting outcome of my refunds! Changed my life today!! 😁

Been seeing Lesley at Crystal bookkeeping for 3 years now and have been so happy with my experience every time. She is incredibly fair with rates not to mention she is so kind, my son was always welcome as well. Highly recommend.

She is very professional and works hard to get a refund.
Our returns have never been audited, and she makes suggestions to make the next year better.

Such a Wonderful, kind, smart lady. She made this tax year so pleasant for me. She provides you with information that benefits you. Coming from a Single Parent with a budget. I highly recommend her.

Love her she's so quick and "crystal clear" on your book keeping I've gone to her for few years and I'll keep coming to her! Thanks Lesley 😊

10 stars for my neighbor office. If you need bookkeeping and taxes just bring it to her. If you trust me then trust her. ^_^

Absolutely amazing answered all my questions and was so friendly. Just an absolute fantastic experience 👏

So fast an easy . Better then H an R block .

Did a great job for my wife and I.

I did my taxes with her end of March of this year and have been trying to get a hold of her for a week to no avail because the CRA are telling me my taxes weren't done and since then I have been trying to contact her to no response

I had an appointment back in January, and I still haven't had my taxes filed. I have contacted multiple times, always getting the response 'They will be done this week'. I am new to filing taxes as a SE business owner, and raised my concerns, now I have to look for someone else to help with not much time left. Very frustrating and disappointing.

I wish I had read the reviews before going to get my taxes done here. I did not have a good experience. She gave me a piece of paper saying Please contact me if you have any questions (she signed it) and she doesn’t even respond. Reading the reviews I’m not the first person to have this issue. I definitely would listen to the bad reviews and go somewhere else in town.. I see she responds to google reviews defending herself instead of helping fix the problems people are complaining about.. don’t waste your money here.

DO NOT USE THIS BUISNESS.
UN PROFESSIONAL, DOES NOT ANSWER OR REPLY TO CALLS OR TEXTS. LEAVES YOU HANGING WHEN YOU GET RE ASSESED. SHE WAS PROVIDED ALL ORIGIONAL DOCUMENTS FOR THE RE-ASSESMENT, NOW I CANT EVEN CONTACT HER TO GET THEM BACK..

Lesley was suppose to catch me up on taxes which I paid her to do in 2019. Come to find out in 2023 that even though I paid her for the service she never bothered to file them. I’ve reached out several times to see if she still has them to file considering I already paid her and when she does reply which isn’t often she just says she is looking and that’s been two months. Called her from another number and she had no issues texting back to that number but still couldn’t be bothered to reply to my texts. Asked for a refund and I would just do them myself and silence. Has no issues taking someone’s money and then avoid them at all costs. I tried to resolve this but really hard when the owner won’t return your messages. Sadly would never recommend Lesley to anyone as you never know if you get what you paid for. Sad about this as I did enjoy Lesley when we met but very disappointed that she would do that to a client and then ghost them after she has been paid.

Update: The last communication I had from this company was heading to the office to look in to this now and never heard another word and then you have the nerve to respond saying you’ve replied to every text. Still a joke as of July 21, 2023. Ignore response as not true.