Fantastic Furniture

Webster Recliner Set: Process was too easy and value for money.
We recently bought the set and it was really good. It was very easy to assemble and very comfy as well. Excellent value for money. Great customer service. A special thank you goes to Emily from Windsor store. One single recliner came with a manufacturing error yet the store was so helpful and managed everything professionally and the chair was replaced within 8 days. Would recommend to anyone requiring a low-cost comfortable suite. Our cat Rosie approves this too.

I have really enjoyed shopping with fantastic furniture Windsor. Cheapest in the market place and the best customer service that I have experienced. No point pretending it’s the best quality as it isn’t and quite frankly I don’t want to spend thousands on furniture as my cats and little one will likely ruin it before it breaks anyway. I have had a structural problem once and Michelle & her manager were great and helped me with a replacement. For the price bracket, this is the best furniture retailer.

I love fantastic furniture. They always have a great range of products at an affordable price. Their service is also excellent.

I love my Joplin sofa and the staff have been amazing, especially Lily at Windsor.

Had to furnish a two bedroom apartment very quickly. The staff at Windsor were great. Tina listened to my requirements and was very helpful. Not an easy job to guide a single male. Delivery was very quick and well organised. I'm very happy with my new sofa, table and chairs. Beds, etc etc Fantastic and much better quality than a certain Swedish company...

The staff at this location are amazing and so helpful. Leesa especially assisted me in purchasing a couch and coffee table to get delivered. It was a seamless process, and she was very knowledgeable and friendly. She even offered to help carry the coffee table out to the car for us despite it being super light and easy to carry. Will definitely be purchasing here in the future!

Thanks so much Jade for helping me get everything selected and picked up all in one day, so smooth, quick and easy

Awesome customer service from you guys at your Windsor store, I came in because a futon I had purchased from the North Lakes store came with a faulty leg. The young tall guy with a beard helped me out straight away and didn't even hesitate to give me a good one from one of the displays. Thought i was going to have to wait for a replacement but the issue was sorted out instantly, super happy with the wonderful service and an awesome new futon.

I’ve been blown away by the experience I have had with this team. I had a piece that didn’t fit and and piece that defaulted within its warranty and both times the team were happy to assist, offering exceptional service and free pick up of the items. The really went above and beyond. I couldn’t be more satisfied with the service I have received.

I was only making enquiries over the phone and I spoke to Lisa who was incredibly kind and polite, and she went above and beyond to find me different coloured options for the couch I wanted. She said she'd call me back when she was done searching and she held herself accountable by calling me back as promised. If I can get great service like that over the phone, I can imagine how much better it would be in person!

Placed an order for a dining set and had the confirmation saying ready to pick literally not even 5 minutes after. Went to the Windsor Warehouse and picked our order up. The process was less than 15 minutes! Amazing!

We had a problem with one of our glass top coffee tables.

Monique and Michelle at Windsor Fantastic Furniture were absolutely amazing helping us get full refunds, they organised the pick up for us and there was absolutely no dramas getting a refund.

I can’t fault Windsor store for anything. 5 stars.

I really appreciate everything they have done for us.

Great amazing service from one particular staff member Leesa at the Windsor store. If you ever wanted to know what real customer service is, go see her. She was very insightful, understanding & helpful. Made the purchase experience so much easier and hassle-free. Thank you! I'll be sure to pass on to my friends how great it was to deal with her. Excellent service

The most amazing service I have ever had from any retail store. The lady’s name is Kelly that looked after us, & she was absolutely amazing to deal with. Incredible service, friendliest manner & best attitude. I will always do my best to shop at that store because of her. The range is also very good but Kelly was what made the store impressionable. Not many people can have an attitude like that without having to try, but Kelly does.

I’ve only had great experiences here. I bought my couch originally from here around a year ago with ease and it was delivered to mine promptly. Unfortunately the couch managed to break earlier in this year. When I contacted them, the staff were so lovely and accommodating and helped me replace it (no additional cost) and got me another couch that I love.

I highly recommend the Windsor showroom! I would like to give a massive shout out to Leesa T - I recently purchased a couch from her and I can not praise her enough! Leesa was incredibly kind and warm and was very passionate about her job which convinced me to purchase the couch even more! She made the whole experience exciting and easy as! Her knowledge about the product was impeccable and her enthusiasm and excitement for me, buying the couch of my dreams, was super comforting! She deserves the highest of honours! Thank you so much Leesa!

Great customer service from Kelly at Windsor just now. I had to give the store a call as its been 3 weeks awaiting delivery of a bookcase that was supposedly meant to take 10days. Kelly was totally with it and said that its a pain it shouldn't take so long, looked online for me said its a problem in Sydney and they just won't deliver them . So she said I can come in and pick anything else or get a full refund. Super polite and lovely phone manner. How stress free was that im not even upset . Up front ,honest and found a reconciliation 👍

Bought a large furniture package from this store recently. All the staff I dealt with were amazing! Extremely helpful and nothing was too much trouble. If the person i had dealt with wasnt available, someone else just stepped up and helped out. They brought my delivery forward for me at my request and did everything possible to accommodate our body corporate people. The delivery guys were extremely polite and efficient and i would not hesitate to recommend this company to anyone! ps - the furniture is great too - very solid.

Bought a bed and a couch from them a week ago. The couch arrived and didn't fit into the door of the apartment (which was largely my fault because I should have checked prior). The bed unfortunately arrived with some minor damage on it, and though it was a bit disheartening when I brought it up with the staff at the store they went above and beyond to set things right. They gave us a good deal on a replacement couch and dining table with free transport. In my opinion the only way you know whether a store is good or bad is by seeing how the respond after a mistake has been made, and Fantastic Furniture at Windsor proved they really do care about their customers!

Just want to give a shout out to Alyce at the Windsor store. Had a lot of trouble at the Logan shop and she was able to come through and help us out and made it no issue at all! Great customer service with a smile on her face, how all retail workers should operate 👏🏼