WHSmith

I believe the bloke who served me was named Jack anyways Jack if you ever see this your customer service skills are above and beyond THE BEST service I have EVER received anywhere as for whsmith if any of the higher ups see this Jack and everyone who worked on the 27-10-2023 should be given a pat raise because they are all absolutely amazing thanks so much for the great service and experience while shopping there many thanks the slaughter house gorl

Went here to buy a mask last minute after I forgot mine in the cab coming to the airport due to all my nerves travelling after two years! They kindly reopened the shop and sold me two cloth masks. Phew!

Books

Debbie was excellent!
Helped with sim ejection tool which actually wasn’t available in the shop with a staple pin
Quick thinking on feet

Will recommend!

Big shop with variety of products, food, magazine, etc. Staff are very friendly. Usually crowded

WH Smith saved my bacon as it had engagement gift cards! Great selection of stationary and conveniently located for people flying into Tullamarine.

Fast service, ok airport prices

nice

There are quite a few of these around Melbourne airport and are popular to pick up a bite to eat, a refreshment or the latest novel. Well organised, clean and easy layout.

Has all the basics you need

Good selection of books, snacks and travel accessories, open quite late as well. Losing stars because they’ve added a few card-only self-checkouts - which then automatically add a surcharge if you use a card 🤦‍♂. If you’re going to save on labour costs and make the customer do the work, while also forcing them to use a card, at least have the decency to waive the surcharge.

Had to wait for a staff member to even be at the counter, and paid $5.29 for a flavoured milk.
Terrible newsagent

My son was just playing in the mall and touched the products! But did put the snacks in the mouth! An old woman slandered my son for putting something in his mouth! I said please watch the surveillance and call security! She said she couldn't watch the surveillance and didn't take any measures! I was very angry and told her that you were slandering me! He has already traumatized the child's heart! Please have look of your employees! I am willing to take responsibility for any lies

21 dollars for a sandwich and a can of soft drink.
These people should be ashamed. Store clerk was very nice and friendly.
To suggest that 21 dollars is a rort is an understatement.

False pricing and poor service. This magazine is advertised as 13UDS and I was charged 26AUD. The current exchange rate should have equated to 17-18aud. Ripped off and above all else when I confronted the cashier, the bs excuse I got was “well that’s what we charge here” um....not good enough. Change the price on the magazine. A little sticker saying 26 dollars doesn’t cost you an arm and a leg.