Universal Store

Went here on holiday and all staff members were so friendly, especially Lara. She was excited to help me plan out an outfit, offered multiple items, waited for me try on each outfit, and gave great advice. Wasn't pushy with sales, seemed so genuine! Truly made my day :)

Went in the store to find some pants and the staff were so sweet. I “lost” my wallet whilst I was browsing and the staff all helped with the most care I’ve seen in a store. The items are, as usual, expensive, but are great quality that you don’t normally see in other stores. Besides, the amazing team makes up for the price. 🫶🏼

Someone I know passed today just as I was entering the store I get some pants I put on hold. When I started crying the staff were very supportive and understanding going above and beyond. thank you.

The best customer service I’ve had at a Universal Store. Riley was an absolute blessing, she was so lovely and attentive when helping me find a dress.

I bought a pair of stussy pants and they completely ripped in three places one only the second time wearing them. I emailed the store help people and had absolutely AMAZING assistance with a refund. Bree, the lady I talked to helped me find my receipt and get approval for a refund, she was lovely and I am very grateful for her help. 10/10.

I went into the Indooroopilly store to stock up on my summer essentials. I must admit I am very fussy when it comes to the fit and style of my clothing. The girls in store went above and beyond to find items that suited my needs. They were super genuine and authentic with their approach which I appreciate. The service that the girls provided was something you don’t receive in shops these days.

Please congratulate your Indooroopilly team! (:

I was at the Indooroopilly store today and I just want to say thank to Isabell for all her help. I honestly haven't had customer service like that in over 15 years. I was shopping all morning with no luck & feeling deflated until you helped me. Thank you for going over & beyond to put together outfits for me. Helping me with complete looks. As a new mum, I felt so out of date, out of shape and you helped me find outfits that complimented my body.

A big thank you.

The staff at this store were so amazing. They listened to what I needed, made me feel so comfortable and found perfect items that I didn’t even think of. They were so encouraging and went above in beyond in their service. Especially Riley :))

I was in the store this afternoon looking for a new outfit for a party tonight and I was helped by a staff member named Sean, I have never had such amazing customer service at a clothing store, they went above and beyond to help me find the perfect outfit & I left with an absolutely beautiful outfit! Thank you so much, Sean! <3

Went to their branch in Brisbane, CBD. Absolutely amazing service. The staff is so friendly. One of the staff members named Kate went above and beyond to help out together an outfit for my friend and I. 🥰🥰🥰

The staff in this store are absaloutly amazing!! They helped me pick out some super cute clothes and were so nice to me and others in the shop. I will definitely go back!!

Fantastic customer service at the Indooroopilly store. Staff made our purchase easy, with great advice and friendly conversation while we made our selection. Seemless service, cannot recommend more highly.

Huge store, massive range of stuff! Customer service from Issy was amazing, so helpful and very lovely.

It was abit expensive however the customer service was absolutely fantastic! Would definitely recommend

I was at the Indooroopilly store this morning looking for jeans. I found what I wanted and tried them on. The store was very quiet and I was in the fitting room for about 10 minutes. Not one staff member acknowledge me or checked on me while I was in the fitting room. The moment I started to walk to the counter with my purchase, I was pounced upon by a staff member. I made a decision right then that I would make a purchase at another store. Terrible service.