The Good Guys Erina

We purchased an LG 8.5 Kg Top Loader Washing Machine on New Years Day (2024) and it was delivered the next morning 2/1/24. We then purchased a Westinghouse 496 litre fridge with bottom freezer and stainless steel finish on 17/2/24 and it was delivered at 9.00am the next morning Sunday 18/2/24. We dealt with Joel and Daniel at the Erina Store respectively and the service provided from them was excellent and the pricing was more than competitive. We couldn’t be happier with both products and with the thoroughly professional manner in which everything was conducted. Highly recommend The Good Guys Erina for their extensive product range, great value for money and excellent customer service! Thank you and well done!
Peter & Janette Hogg

The original store from which I ordered a heat pump dryer on line (Castle Hill) mucked me about terribly. Giving me plenty of false information that further complicated my effort to pick up my goods which had been promised within an hour!. After 5hours of telephoning and inter-netting I rang Erina store and within an hour a dryer was ready and waiting. The folks at the store and storeroom were nothing but so polite and helpful. Worth driving the extra 60kms or more. Thank you Good Guys

Happy to help us with a washing machine purchase even at end of day. Good price, quick service - thanks

Matthew helped us get all the appliances for our new kitchen. Not only did he price match the competition but also upgraded some of our choices for the same price. He spent probably about an hour helping us and was an absolute pleasure to work with. Matthew and The Good Guys saved us over $1000, I couldn't be happier.

Had a new F&P fridge freezer delivered on Sat afternoon. While installing the water feed it became apparent that there was an issue with either the filter or filter housing unit. Rang the store and they couldn’t be more helpful. On a Sunday in the middle of a very busy Black Friday sales they arranged for me to pick up a replacement filter and housing pack. Thanks Matt and the team, due to your efforts we now have the water system working, much appreciated.

I was so impressed with Sales Person Dan. He helped me find a solution, called me back when he said he would and followed through with his promises. This level of service is hard to come across these days so wanted to acknowledge him.

Surprised how good a shopping experience. I purchased a better model of a product for a cheaper price than other retailers, who didn't have any stock. No hassles at all, service great.

I have been shopping at the Erina Store for many years, originally in store but now online, I’ve always had excellent customer service, the staff know so much about the products and I’ve always bought a product I’m happy with that has lasted me for years. Definitely recommend buying from this store, online has one of the fastest services that deliver to the door.

Erina Good Guys is always well stocked ans nice and tidy. It's a big store so hailing down some help when I know exactly what I need (and not just browsing) takes a little bit of time... but I do admit, I always know exactly what I need and the best price I can get it for lol!

Staff are always very helpful. Concierge service is an extra i would recommend for heavily used electronics. If something goes wrong just take it back and they will replace it. Plus 3x$20 vouchers a year to spend with goodguys

Stratton at the Good Guys Erina advised me that the washing machine we wanted was in stock, clearly described the delivery and warranty options and promptly sent an e-mail with a link enabling us to make a secure payment online. The delivery men (we didn't catch their names) arrived during the promised time window, installed the machine quickly and professionally, and took the packaging and old machine away, all the while maintaining Social DIstancing. Great work, all of you!

The service I got from one of the salesman here was fantastic he made me feel like I was the most important customer he has had and sold me exactly what I wanted when and all the accessories. I bought a google home from jb hifi only because they had run out then came back and bought smart lights, a chrome cast l, google home mini and a couple other things

I just got told by Jeanette at The Good Guys that the store would replace my Nespresso machine even though the manufacturer wouldn't. She said if I had rung the manufacturer and given them an angry earful, they would have replaced it, but because I was nice about it, they refuse. The store management felt that was unfair and have agreed to give me a replacement at their expense. How nice is that?! Go buy your next appliance at The Good Guys Erina.

In the past I have been disappointed with the staff but something's changed and as a result I have bought a ll
new whitegoods to go with my new kitchen (also thru the good guys.) Oh also the phone I am writing this with.

I purchased a fridge today, and I felt a genuine quality service from Annette G., and from the 2 ladies in the counter. TGG definitely beat NH with the best offer ( price, availability, delivery time, information.. ) TGG is highly recommended👍

A good experience. This store is no longer situated on Karalta Road Erina. It is now at Erina Fair. Just go around the back to where j&b Hi-Fi are and Barbeques Galore. Lots of reasonably priced white goods etc. The store is well set out and the staff pleasant and helpful.

Excellent and very friendly service! Floor staff know their stuff. Found and bought an oven in less than 20 minutes with their help.

One of my favourite retail stores. If you sign up for the newsletter you will get all the best deals and specials direct to your inbox. Helpfull and friendly staff and plenty of parking

We went here to look at fridges even though we're not ready to buy yet, we received good service and the young woman who served us was very knowledgeable about the products. We are now pretty sure which fridge we're going to buy and will definitely buy from The Good Guys.

Wonderful experience, I phoned and the lady was super helpful, ordered my dishwasher, paid and picked up the next day. What a amazing friendly team.