Universal Store

Came in to universal with a friend on Saturday last week to get a last minute outfit for mardi gras and might i say i have never felt so comfortable and welcomed in a store. the staff were so lovely helping my friend and i find something. well done ladies your efforts are appreciated🫶🏼

First time at this shop. I found perfect fitting jeans.

I’d just like to say how much I appreciated this lovely lady’s help today at Universal erina, I didn’t catch her name but I was in there around 12.30 she was helping me with a outfit for an award night. She was the most kindest sales person ive ever had an interaction with, she was so helpful and genuine.

My partner and I had an amazing experience in your shop yesterday. Every single staff member was unbelievably friendly from the minute we walked in. Riley was especially super nice and completely helpful. It was a welcome change and lovely shopping experience. I know where I will be buying everyone's Christmas presents this year 😁🎅

Cooper and a few other staff members were absolute legends helping me sort out clothes and tedious requests re gift cards. Very patient group of people and great service

One girl in a Calvin Klein Jeans tee was super lovely and was so nice and made my friend and I feel super welcome and looked after, but the rest of the staff I came into contact were extremely rude and made me feel like a pest. When I got to the register I asked the lady serving me if they had compliment cards so I could compliment the girl from earlier as she truly stood out in comparison to the other staff. The lady said she was the manager and I could tell her the compliment. This lady who told me she was the manager had treated my friend and I so poorly from our first interaction on the fitting rooms to when I asked to compliment the one girl. She insisted I leave a google review after me constantly saying I wanted to just compliment the one girl and not the store as I wouldn’t go back there again. I was going to purchase a lot more but left it at the fitting rooms as I didn’t want to support the store after being treated so rudely. I can understand being suspicious of people stealing but I was wearing tight clothes and no bag and cane out of the fitting room with everything I came in with ??Super snobby staff and poor customer service apart from the one blonde girl in the Calvin Klein tee the day they opened :).

Poor customer service - I was sold an obectively faulty product, yet they did not accept a return. Staff were unhelpful and confrontational throughout the whole process.