BIG W Burleigh Heads

We'll organised, clean, friendly and relaxing with good quality items at great prices. And I love being able to be served by a real person at a real check out. A better overall experience than Kmart!

It was great I got a bargain with some shoes, marked to $3.50, exactly what I was looking for so comfy. Hope I can get another pair in white.!!👏👍

Bought a printer today, the staff were great, rang earlier and they but it aside for me to pick up.You can buy something for every member of the family.

Shoutout to the girl who was working at the tech section, she was very helpful and lovely while I decided what phone to buy and printer ink I needed. Loved her customer service and I hope she’s getting paid what she’s worth

Have been shopping at this Big W for years!
Often do click and collect direct to boot and staff are always friendly

Love this store! Easy shopping, not too busy. Good customer service too!

Been shopping at this Big W since 1999 as a small child and have nothing bad to say about it. It's my favourite Big W on the Gold Coast. Smaller than Pac Fair and Robina Big W but has a lot of items to buy. DVD section is better than most Big Ws on the Gold Coast with a good variety. Book section is smaller than two stores I mentioned but still has a great selection. Clothes are well organized. Store's never messy with their supplies. Basically a perfect place to buy presents for yourself or someone. Not too big but certainly not too small.

It's BIG W....they sell lots and lots and lots of stuff at great prices everyday. Friendly staff too.

This is quite a large big W and was easy to get around and find stuff

Big W was very helpful when l wanted to purchase a ride on tractor only available at this store as part of their Big Toy Sale - very happy.

Last night my partner and I were served by Binna at the checkout. We had a pricing enquiry and I cannot recommend the care and attention that Binna performed. These are the people you need in store. I can only hope that management shares my high regard of her performance to her personally. An asset to your store

I've been to the Burleigh store a few times and it's always been a good shopping experience. The store has a vast selection of stock and the staff are friendly and helpful.
The same cannot be said about my local Big W at Runaway Bay. Here the staff are not particularly helpful. From making enquiries about children's clothing to the staff on the IT counter, my experience at this store has mainly been negative. The store and staff culture rests entirely with the store manager, and clearly he/she needs to improve their staff training and assessment procedures. In particular the store manager needs to be very careful about who is left in charge in the head manager's absence.

We needed help finding a particular suitcase - Ivana came to our rescue. She was lovely and super helpful - we left with the suitcase and smiles on our faces. The lady on the door was also lovely & helpful. Great shopping experience.

Very great shopping experience as the staff were very friendly. Jack served us and was very friendly asking about our day!

I rang them to ask about a product, they were very polite and very helpful. I attended the store and they were again very helpful and very polite. Without their help my daughter would be very upset. I got bigw team to hold a product and they did. My daughter was so happy she got her late birthday present. It wouldn't have been possible without your help. We both thank you from the top and bottom of our hearts. Thank you very much.

Staff are always friendly as soon as you enter the store. Items are easy to find and prices are great. Thank you

Good department store. Very reasonably priced. Always latest books and is my go to book shop for my favourite fiction.

My happy place. Not too big and not too small. Been coming here since the late 90s and it's definitely been through a lot of changes but it's still my favourite place to shop! Their DVD, CD and book selection is huge too!

yupicsl Big E. good parking at shopping centre

Visited this store today and when I asked a lady at the fitting rooms about whether they had certain sizes in May Gibbs' pj sets, she went out of her way to help. She phoned the Robina store and had the goods put aside on my behalf. I wish I knew her name as her service was top notch but thank you Big W for employing such a wonderful team member!