EB Games - Castletown

I love this shop. They are always so patient and understanding when I ask about different platforms and games, and they do a really good job of identifying how I like to play to find games that fit. Walked in Boxing Day to browse and came out with three games (which I love, thank you!) AND a brand new PS5 lol.

Wow, outstanding customer service and advice. Dropped by after BigW recommended 'go to eB Games" lol
The young lady serving who was run off her feet (probably short staffed ) was just outstanding in customer service and advice. I really wasn't sure what I wanted but she soon had that sorted and I left with some excellent games.
Many thanks to EBGames, Castletown not only for a great range but your outstanding quality of staff.

Great place , been coming here for nearly 20 years

We love EB Games at Castletown. It's the right size not to get overwhelmed by the signage, they have all the non games stuff well laid out, the specials are easy to find and hunt through, the staff are great especially the giant guy.
Whenever we've gone in there they've had a quick honest answer to any question without me feeling like a plonker. They always seem to have something out the back or able to order it in and give an accurate timeframe.
A very good shop indeed!

Walked in knowing what i wanted, guy working was busy with a call, put the phone straight down asked how could help. Had warm and friendly chat while putting through my purchase. 2minutes total no fuss. Would recommend

Thank you for excellent service. Item unavailable in Townsville stores. EB Games staff ordered item on Friday we received well packed item Monday. Thank you Staff.

Best deals and best prices for new and pre owned games and consoles

Nice clean store. Customer service was excellent. Haven’t been here for a long time as I usually shop at the Fairfield store.

Had a faulty switch joycon on a console bought from here, swapping it out for warranty was done quickly and easily with no fuss at all, great service.

The staff here are very friendly and extremely helpful. They took the time to help me find a particular game that I was looking for and advised me on some upcoming sales to look out for over the next month.

Great customer service. Will go the extra mile for you and always have a great experience going there to even just have a chat with the staff. 10/10 ign aproves :)

Mal @ EB Games was amazing, bought a gaming chair from the store and he helped me take it down to my car, no questions asked. Amazing service as always! ❤

I rung them up and them a question.They were really quick and he knew what he was talking aboute! There was no wait what so ever!there price was cheap and recommend it %100

Always a clean store, and the staff here are great.

GREAT STORE and the guys are very good as well, But, I love PC not the others.

Great service from the owner, would most definitely recommend to others.

Friendly knowlegable staff.... Big range of new and used ps4 games.

They have really got their game on in recent times. I am very impressed with how they have changed their business around.

Castletown EB is my EB of choice in Townsville, they're all good but the personalities and customer service there is just a notch above the rest.

Very nice staff and we'll priced products