Sugo Toys HQ Warehouse

The customer service they provide is second to none. Prompt and fast deliveries always, and great communication with their support team like Ryan. My friend had a damaged glass panel of his ApexTime Chaos Ultra Display, hopefully the replacement will arrive soon as the solution offered by the support team. Otherwise I have to say it’s a great company to deal with. Regards, Vincent

Excellent customer service and an easy to use website that encourages user feedback and participation. I get all the 1:18 scale Joytoy Warhammer figures through sugo toys and their prices are miles better than the competition.

great place to get any figurines. I purchased a hot toys from them. It was well packaged and shipping was quite fast. Product came undamaged and excellent condition. Highly recommend this place if you want to get started on your collections. They have a wide selection compared to other stores.

Staff has been helpful in answering any questions I had. Email response time is usually quick. The website is very well put together and pleasant to browse through, though I have had some issues with some search filters getting reset. I am only interested in their anime figures, of which there is typically a decent selection. Also, their price match policy is a fantastic and very customer friendly policy, and I would encourage you you to use it if you can. That said, their prices are already pretty reasonable so you may not actually find your item cheaper anywhere else. My order arrived quickly and in good condition.

very friendly staffs. great price and fast. even you have proplems with your order , they will solve it in 1 day !

Perth Local here so all my orders get sent via delivery and always top quality service, starting with very responsive staff on Facebook questions and inquiries. Overall, very trusted seller and huge variety of collectables.

I have shopped here a few times and I will definitely use them again.

They dispatch items quickly, package well and have great customer service. Any issues I had were resolved quickly. Only real issue for me is that receiving preorders feel a bit slow compared to everyone else, but I do not blame them - it's probably something about their supplier and allocation.

The best place in Sydney for anime figures, has a great selection including NSFW. Prices are also some of the best

Sugo toys team has been showing very good customer service. The team answered your enquiry very quick. Loving their loyalty program with the ease of redeeming points. 1 minor feedback is: in some occasions, the price is of some items might be incorrect but it will normally be fixed within a few days

Very good service they are fast to deliver or offer in store pick up and my packages arrived in good condition.

Great service, I’m most impressed with the effort and care they use when packaging the products.

Mint condition packaging is important for collectables and there’s nothing worse than them being damaged in transit. A lot of companies do not consider this when posting an item, Sugo Toys care about their products after they post them as well which is very important!

What can I say that hasn't been said already? Such a great place to buy your collectables. Always a good experience. Perfectly packaged and ships out fast. Customer service on point. I ask a question and it's answered. I feel completely at ease with pre-orders too. I've had a few already that ship as soon as they get them in stock. I've still got a few more on pre-order and I'm not worried about when they'll get here. I know my stuff is in good hands.
20 out of 10!

They have an amazing variety of products, including rare items often for great prices! The service is amazing as well.

Legitimate store, had a great experience ordering from them. Very reasonable pricing and large selection of products, quick shipping also! Thank you Sugo Toys, will definitely be a regular go to shop.

A fantastic selection and range of statues, and always competitive prices. The support team is always helpful and has found additional stock of items for me as well which was fantastic. This store is definitely my go to for my purchases.

We have purchased multiple items from Sugo toys . They have a great selection at fair prices coupled with outstanding delivery service.

my purchase was shipped out quickly and the variety of payment plans was a plus too!
figure arrived in great condition and im glad a snagged a limited one!! also got a sticker i didn't expect but i liked it
im a first time buyer from sugo toys and will definitely be purchasing from them again

Nice selection of figures and models. Great service and great prices. Figure came nicely packaged and secure. Would highly recommend to anyone interested in buying figures/statues/models.

Staff are very helpful. Products are amazing!

Very friendly staff!
The shop is small but pretty much organised, visible and clean. They do special offer for Ichiban-kuji and even for figures.