Stylerunner Sorrento

amazing service, good experience, good products

Possibly the worst customer service I’ve ever experienced. The last 2 times I’ve been there within this month not a single team member has approached me, welcomed me to the store or even helped me with sizing, not even to say hello?! All you hear when you walk in there is stories about ‘Jerome’ or the argument they’re having with their other co workers.
So unprofessional and definitely do not want to spend my money in that store. Don’t waste your time

Assuming it’s because I was a guy, but I may as well have been invisible.
I stood at the counter for at least 3-5 minutes without even an acknowledgment before I gave up to ask one of the young ladies (leaning against the wall with a shoe box just a couple of metres away) who was waiting for someone else to try on shoes.
It also takes a little bit to realise who the employees are because they look just as casual as everyone else.
When I politely asked I was met with a sour attitude as if I should have known the shoes I was looking for for my wife were “last seasons”. I was clearly ready to purchase as I then asked if there is anything similar, and I was told just to look at the new balance display.
Friendliness/kindness, acknowledgement and multitasking isn’t hard.
For management this was Saturday very close to 12:30pm.