Pet City Butler

I’m so happy with the customer service i experience each time we come to the shop! All the staff are always so helpful caring and knowledgeable. Today was just another example of the amazing support I received from the staff also saved me a trip to the vet! I will never shop by where else. You pick your staff well 🙏❤

Love the staff here, they are all friendly and helpful. Not once have I been disappointed in the staff or let down by their advice. The store is always clean, the pet cages are always clean with fresh food and water for the animals on display, and the shelves are always full of stock, if not the product is usually on its way or unavailable. 100% recommend this Pet City to all customers wanting pet needs.

Super friendly and helpful staff , all your pet needs. 🐾🐾

I went into the Butler Pet City today and was served by Hayley. I wasn't sure of some of the itrms I needed to buy do I asked Hayley if she could help me. She was very polite and knowledgeable but when she was unsure she went and asked the store manager, which I really appreciated rather than giving me the wrong information. Plus once I had paid for the items Hayley helped carry them to my car.
With service like I received today, I would certainly recommend Pet City Butler *****

Love this store, gone here several times to pick up items for my cats. The staff are friendly and helpful, and the store is clean and easy to navigate. Prices are also great in comparison with other pet stores, and they have a membership option that lowers the price on most items even more. Definitely worth a look!

Staff so friendly, it's nice e to be recognised by name and greeted as such.

The Butler store had everything I needed. The grooming girl at the counter helped me out with choosing the correct grooming tools for our dog, she even showed me the correct way to snip away the matted knots and how to brush and comb him correctly. So thanku little lady for your advice and your great customer service.

Hi i was so impressed with this store. I went to get a female quail. There was a male and a female. So I asked from the sales person,could i buy the female. The response was sorry we cant sell the female. I asked why not. She said they have been together and I dont want to split them, if you want buy the pair. I was so touched as I am a animal lover. This is not just a pet shop but a loving caring sensitive towards pets feeling. Its not just business for them. She assisted me in getting one where there was not paired. How impressive is that. God bless all this kind souls. Good example for children the importance of pets and how to be sensitive and caring. Kudos Pet City.

Being a “very large older lady” myself I’d like to say to Russ that you are a revolting human being describing a woman in such a way
You are a hypocrite whining about how someone belittled you and you go and do the exact same thing but worse
You have shamed this poor lady publicly
Disgusting
I have been into this store several times and I have been served by an older lady before
I was having trouble with my cats skin and she was unbelievably knowledgeable
It’s not her fault you were probably a moron
She’s very polite and helpful and had a very good sense of humour with her staff
Who I think adore her
So before you go running your mouth
Maybe think about it next time as you have made yourself look like a fool

Always head down every weekend to wash my beagle Tillie at the free wash stations they have an available, fun trip to bring my little boy along as well as he loves looking at the great variety of animals they have, always greeted by friendly knowledgable staff, followed by a purchase of some kind for the fish tank or dog as it is hard to not browse through their large range of products!

Great new store.
Excellent selection of product. Amazing variety of fish . Very helpful and attentive staff.
Love that it's so well set out. Will definitely be back.

Good friendly service. They always seem to have stock, which seems to be uncommon these days.

Great range of pet products,nice staff.

Incredible service. Very friendly and helpful with good integrity to ensure you go home with the right product, not tge most expensive one.

Amazing staff and always have what I need and willing to help in any ways possible.

Great customer service they greeted us as soon as we walked in the door and told me everything I need to get my little new mate 😀

Great friendly shop, our Jack Russell Lunalovegood loves Krissie shampoo and nail cutting days, being a club member enables buying all our doggie products cheaper, well done!

Went to butler, Perth city on the 21st.
Alicia was great, helped me alot.

Fantastic staff. My daughter loves coming here to see the bunnies. Good range of products.

Great people. Very customer and pet focused