Secure Parking - 201 Charlotte Street Car Park

Cheap for car overnight parking, compared to others in the same area. Friendly service

Great facilities. Avoid the tandem parks

There's a female worker there who actually gives a toss about customers.

parking spot

Very overpriced. City parking. Early bird parking available, best to book online as it is cheaper.

Best price for over night parking spot.

Expensive

So dodgy. Lifts on a swipe that isn't provided with the pin code we received for the parking. Ended up walking down a 1:8 ramp to get back in. Took the fire stairs to get out. Mostly tandem bays. So far from AS2890.1, AS1428.1 or TAPS.

Dirty, lift did not work and very small.

Making life as difficult as they can

Customer service isn't in existence. I booked and was charged $22 for a early bird short stay which I was advised to do for parking I need the next day.
I arrived, parked but on departure I was charged an additional $68.54????. The attendant advised me to follow up with customer service which I did and now only to find they are trying to worm there way out of any refund. Yes I booked on the evening on the day previous for the day I needed for the morning and now they are trying to say it was for the day I made the booking.

Don't used Secure parking

Fraudulent thieves, avoid this place at all costs. Came in for a 15 minutes stay which was clearly displayed as $5 but somehow got charged $13. Contacted customer support for a refund but they refused to stop responding after a refund was requested

Pro: Secure Parking

Cons: Even paying customers can't get in... Or out

It said on Google Maps that this place closes at 10pm, but Secure-A-Spot let me book so I assumed all would be fine. I drove up to the gate, entered my pin and was denied entry. The lady on the intercom told me my parking was from 10pm which (see photo) it wasn't, so after answering a series of security questions, she let me in. Inside the only way to walk out was through the fire escape (a series of one way doors you have to walk through because the elevator requires a fob). I have to come back to get my car later and while getting to it will be a challenge, I rest easy knowing that it is definitely secure.

There is nothing positive to say about this business except that it has no idea about customer service and process. I don't even understand why they have a feedback section or number to call the business up on. Disgraceful business.