La-Z-Boy Aspley

I usually shop locally; I could easily walk there if I wished. I found the salesperson quite helpful without hovering. I checked out every recliner they had, and settled on two similar in design to what I was replacing. Both were reduced, as a discontinued fabric, but were exactly what I wanted. Although the freight was a little Xy for a 2 km trip the total cost was satisfactory. They're quite comfortable and look good. 🌞

Paul was one of the most polite and helpful salesperson I've had the pleasure of dealing with in a long time. He was truly professional. I would recommend shopping there as their products are to quality.

My sister and I went to the Aspley store today and were assisted by the very patient Kim. He advised us to take the time to sit in the chairs and make sure we felt comfortable. This proved very important as I ended up not going with my original choice. After taking the time to sit in the lounges for at least 5 minutes, I chose the Colorado 3 seater with power recline and headrest. My sister chose the 2.5 seater and we were pleased that Kim advised we could purchase a lithium battery pack so we don't have to worry about unsightly long cords to power outlets. Very happy with Kim's service, advice and variety of lounges from which to choose.

Great product and excellent low pressure sales staff, excellent EOFY deals at the moment

I went in looking for a lounge I had dreamt of for years to put into a unit 2recliners and 3seater with recliners David knew exactly the type of lounge I described he has been wonderful through out my purchase and told me it would take 3 months that didn’t faze me ,waiting for something being created is wonderful .Thankyou for all your help David Fox and your team

Service was above and beyond. Paul and the team were helpful and kind. Thank you

Excellent service, they had just what we needed.

Walked in, got what we wanted. Friendly staff member

Top quality furniture. Plenty of parking

The Best Place Plenty of Parking

Pleasant staff and clean tidy store

Good service but tricky interest free loan setup. Was directed to Zipmoney to complete payment, then surprised the interest free period was only 6 months on the app, happy with the couch but don't get caught out! followed up with the team and issue was resolved

fabulous comfort with my lazy boy electric lift finding poor after sales service

I purchased a Harbor Town XL Rocker Recliner from the Aspley store. After delivery I noted that it was not wider than my existing chairs of the same style that I had purchased from Harvey Norman. The outside measurement of the width was 700 mm not the 765 mm as stated in the dimensions on the website. I went to the store to ask what was going on and was told the dimensions in the website that I had been quoted at the time of purchase were WRONG. To deflect responsibility back onto me I was told " well you surely would have sat in the chair prior to buying it". I had sat in a lot of chairs that day. I then mentioned that the leather on the arms of my chair was wrinkled unlike the arms on the other chairs I had and was told I was just lucky as most now arrive with wrinkles.There was no resolution to the issue as he kept going off to take care of what ever must have been more important to him than my concerns. I stated that there was obviously not going to be any resolution to the issue if he ket disappearing and I left.
I would have been happy with an offer of replacement arms without wrinkles at cost . I have now taken the arm pads off my old chair and cut the leather panel out of its back before dumping it. I will take that lot to a local upholstery repairer and have the arms fixed.

I have experienced the worst possible service from this company.
The lift chair for my partially incapacitated husband has needed repair on 3 separate occasions since it was purchased 3 years ago.
My husband relies on the chair to stand him up and they took weeks to come to fix the chair and when they finally came the last time, the person came with the incorrect part for a different chair so there was a further delay.
Now once again the controller is not working but they say it is no longer under warranty.. I could not recommend this company to anyone. They simply do not care about their customers.
Robyn O'Connor

Absolutely disgraceful customer service.
It took a lot to convince my wife that it would be worth spending the extra money to purchase a quality product. I am so sorry that I was sadly mistaken.
Not only was the quality of our lounge below par, the after sales service was appalling. I can understand the long delays to deliver the lounge, thanks to current international shipping and supply disruptions - but what followed was extremely disappointing (to be mild about it).
Lounge was finally delivered, and at least the delivery drivers took the boxes away. More than I can say for Nick Scali… but that is about the only compliment I can offer.
The delivery boys couldn’t get out of our house quickly enough - maybe because they had noticed that a piece of fabric at the rear of one recliner had pulled away from the frame. A simple fix, as only one staple had been pulled out during the unpacking process.
That is where our unfortunate tale began…
“No problem”, I thought. A quick call to the store, and they will send someone out to fix it quickly enough. NO.
We had to wait a few weeks for the recliner to be collected, returned to the store, repaired, and after a few weeks more, it was returned to us. This was for one pulled staple!
But wait, there’s more!
Upon return, the loose piece of fabric had been corrected - but the repairers did not even manage to reconnect the cabling to the seat back. The lumbar and headrest was not working.
After the previous experience, I was reluctant to call the store, so climbed under the back to reconnect the same myself. Mission accomplished. Two simple colour-matched plugs were “forgotten”. Not a great vote of confidence so far.
NOW
The leather rubbing on leather between the seat back and seat arms makes a terrible noise every time we recline the lounge. We were told “they are like that, just try putting some un-scented talcum powder between the two moving parts…”. Really? We have to fix a common problem ourself? They don’t think to do this (in the name of customer service) before the recliners are delivered?
I know this is going to sound like a bad sales pitch, but WAIT, THERE’S MORE!
We moved house, and there are no power points near the only location we can place the recliners.
On enquiring with a representative at our new location, we were informed that we could purchase lithium battery packs to power the chairs instead. Although it meant we had to charge batteries at regular intervals, it seemed a better option than not being able to use the recliners at all.
We were advised that the battery packs were a popular item, and only take around 2-3 weeks to arrive. We placed an order on April 11. It is now June. Not a single call from the store.
As I said, appalling customer service!
We decided to give up on our plans, and sell the lounge and abandon any thoughts of doing business with Lazy Boy ever again.
NOW
Despite the disgraceful customer service, and failure to deliver as promised - we are told that our deposit will not be refunded, failing to accept that we are cancelling due to their poor service - and refusing to spend even more money on a bad product.
I cannot fathom how this company is still in business. This is, by far, the least pleasant furniture purchase I have made in my life.

If you think that the high price tag means a better quality product, backed by top-notch customer service and after-sales support - THINK AGAIN.

IF I COULD AWARD ZERO STARS, I WOULD.
GOOGLE, PLEASE CONSIDER THIS OPTION. ONE STAR IS REALLY TOO FLATTERING FOR THIS COMPANY.

This is the second time we have walked into this store wanting to purchase new furniture for our lounge. The last time was over 6 years ago - nothing has changed with their customer service. Also the second time we have left and purchased elsewhere. Both Times: Walked in the door to the reception of 2 women at service desk talking and literally glare at you oh more time wasters and whisper and giggle while staring at you but not talking to us or making an effort to ask if we required assistance.
We spent 10 minutes wandering around the store looking and sizing what would fit - NO help just the two women gossiping about heavens no what, the odd glance with a snigger attached -very uncomfortable in there. So we decided to leave but to test a theory we walked right past them very slowly to see if they would help - they turned their back on us pretending they were busy - PLUSH around the corner is where we went next and thank you our $10K was better spent with you and your magnificent service and product.