Poolwerx Killara

As a new pool owner, I can highly recommend Louis and the team at Poolwerx Killara. As one of the few pool shops familiar with the Naked Pool System, they have been fantastic (and patient!) at explaining how to maintain a crystal clear pool. They have also helped me immensley with choosing the right Zodiac Pool cleaner for my needs. Highly recommended +++++.

Highly recommend Malcolm and his team at Poolwerx Killara. Amazing customer service - always so patiently answer my many questions regarding pool maintenance. Am also very happy with my recently purchased robotic pool cleaner.

Both staff are very patient, they explained to me how to take care the pool and write ✍ down the steps, then i became a regular customer.

Mark and Paul at Poolwerx Killara have gone above and beyond to try to establish an issue relating to my pool cleaner. They even came out to my house to see how they could help! I have never experienced such amazing customer service from any place, ever! Thank you Paul and thank you Mark!

We received great advice on how to manage our pool during and after heavy rains. We also have a relatively new pool automation system and they have been extremely helpful with advising us on this. Highly recommended store, very experienced and knowledgeable.

Went over thrice in a week as I had to shock the pool and get it in shape for summer. Excellent advice and results. Impressive that I met 3 different people behind the counter and all of them had great knowledge and advice.

Initially very frustrated and upset with service but they have gone above and beyond to rectify the situation and problem now solved. Really appreciate it !

They know their stuff. Staff are helpful and friendly. They are alawys prompt with their service and good value.

Expertise in swimming pool related things. provide installation, repair, regular pool services and sell pool chemicals and equipments.

Great shop, nice people and very knowledgeable

Super helpful staff and always reliable.

Great shop, nice people, and very knowledgeable

Great service

Originally had a complaint regarding a communication issue between staff. The owner was understanding and gave me a call to rectify the situation and try to understand the problem I had. I really appreciated the time and way this situation was handled. Many thanks.

Great service. Helpful advice.

Been going here exclusively for 10 years, normally great service, spent thousands with them on my pool chemicals and equipment. Polaris system, spare parts, chlorinator, multi speed pump. Bought a $65 Polaris replacement part on Wednesday, got it home and saw if was faulty manufacture and would never work, called the next day, was advised to bring it back, made a special trip on a Saturday to swap out but because I had lost the receipt was forced to cross back over the pacific highway to get my phone to prove on my purchase via bank statement. Got attitude from the young manager about their inventory system needing the documentation. Well son, I needed a working part, good customer service, not having to make a special trip and not being treated like an inconvenience on my Saturday morning. Replaced like for like, but a terrible experience and made to feel like I was dodgy and they were doing me a massive favour replacing the non merchantable quality product they’d sold me. Service is all bricks and mortar stores have left, on principle from now on either online or Turramurra pool shop for me.

Suresh