Australia Post - Moonee Ponds Post Shop

One of the few Australia post outlets left in Essendon and Moonee ponds adjoining areas, very friendly staff and presentation of the store. The staff is very helpful. Very convenient location and easy parking and access.

Been here for Passport and Identity Verification purposes.
The staff were very helpful, courteous and professional in getting things done.
They are trying their best to attend to all the customers as soon as possible and are always on their best possible efforts.
It takes the customers also to be patient and understanding while dealing with staff.
Good going team.
Keep up the good work.

We had our son’s passport photo taken here,and the staff were amazing in dealing with his autism. We’ve been to three post offices already and none of them has the patience to go the extra mile to get his photo done. Belinda was very accommodating right from the start and Dianne did a great job having another go when the first one didn’t work. Their manager (sorry I forgot to ask the name) was very helpful with the necessary info that can help us with our application. For parents with a kid with disability, experiences like this really matter. Thank you again.

Very satisfied AusPost customer for many years. Excellent experience for PO Box holders, highly recommend. Also appreciate the very efficient and friendly in store service. It’s always very busy however the team keep things moving along at a decent speed so I’ve never had to wait for more than a few minutes even when I join the very back of the queue.

Nice spacious post office with helpful staff and good wheelchair access. Quite busy on a weekday afternoon but they seemed to be processing customers quickly. I was able to deposit bank cheques here.

Super helpful, flexible and helped with our passport applications and sorted out a banking deposit and change for our garage sale. Legends.

Cathy is incredibly thorough and extremely helpful!
My Passport application took about 30+ mins, yet Cathy was very patient throughout the entire process.
Love your work!
PS: Auspost, get these staff members some comfy chairs.

I went in here today with a huge amount of bulky boxes. All the staff were obliging and extremely helpful. I live in Ballarat and would drive all the way to Moonee Ponds for the service.
Thank you all for a pleasant experience that obviously comes naturally to you

The queue is usually till the door. The staff is friendly.

Unlike other reviews I cannot speak to stock levels, store layout or delivery times; only customer service. The two women who seem to be fulltime behind the counter are always friendly and upbeat, even when dealing with extremely difficult customers (I've overheard several incidents). I work frontline myself, I know how hard this is to maintain. They alone deserve the 5 star review.

The best post office I’ve ever been to! I’m there atleast once or twice a week and all of the women that work there are so lovely and patient everytime! Very kind staff 🥰

All the ladies working here are always so kind and helpful. Thank you for making a simple post office trip enjoyable :)

Thank you for being so helpful,and polite staff Dianne for helping me take a good passport picture for my little boy Edward. As well as Zowie thanks for your kindness.

Super busy always lines of people but they are always helpful and friendly

Very helpful staff members at this branch, knowledgeable on products and services they offer and always go out of their way to assist.

The attendants were the most helpful and kind

Been served twice and both times the ladies were very helpful and friendly!

The staff is very helpful and dont mind going the extra mile to provide excellent service...

Great staff. They're experienced and efficient and always try to help.

nice and friendly local post