Eureka Furniture Fortitude Valley

Had a fantastic experience with both Janet and Nicki here! I ordered the Farrari chair (Looks great in our bedroom) and received it in grey when I wanted green. No problem, the invoice said grey and I should have checked ahead of time. When it was delivered I called the store and Nicki apologized despite it not even being her fault and said she'd search somewhere/everywhere for a green one in stock. She called me back the next day and said she had a display model in good condition she could send over this week and I agreed. Janet set up the new delivery time (Janet also gave me a super good deal on the original delivery) and the chair was exchanged for FREE! Couldn't be happier with this level of customer service, will be shopping here again!

Margaret was absolutely terrific! She is such a kind and learned customer service assistant. I will return here often thanks to her assistance :)

Nikki and the team at Fortitude Valley was so helpful and patient as I was deciding what side table to purchase and thinking outside the box with possible options…Willing to go the extra mile in arranging delivery and keeping me updated throughout the process. Will definitely go back again!

Oh my goodness!!!! The service at the Valley Eureka store is unbeatable. My partner and I have just moved to Brisbane and practically our whole house is furnished with Eureka. Some things were out of stock, but Nicki went above and beyond to help us secure us stock just in time for us to host Christmas lunch. Thank you so much, and if you ever doubt Eureka, just don't, the quality, the service, everything is unmatchable!!! Very happy customers 😀

I have to say I am always thoroughly impressed with the customer service and selection of beautiful pieces at this store. My husband and I wandered in one day, not really expecting to make a purchase but we were so welcomed by the lovely Emma, and we LOVED one of the outdoor lounges (+ coffee table + modesty screen) so much that we bought it then and there! We had the pleasure of meeting the owner and his son as well, who chatted to us for quite a while. I really love the laid back elegance of the store and the warm feeling the staff always create. Even the delivery guys were polite, easy going, professional, set up the pieces carefully and quietly, and then happily said goodbye and left - literally every part of the interaction with Eureka Street and associates was a dream experience. I absolutely recommend going here if you're looking for some gorgeous pieces of furniture along with exemplary customer service!

Gen is a queen she showed us the most comfy bed and inspired us to get good jobs so we can afford the bed when we are successful super nice and easy to talk to would tip if wasn’t broke she is a queen

Really impressed with the service here! A super helpful young blonde lady at the front desk went above and beyond while I was picking out accessories for my business. The whole experience was top-notch. I'm definitely planning to be a regular for all our store's home decor needs. Big thanks to everyone there! :)

When I walked into Eureka today, I was shocked to see one of the employees behind the desk, who was clearly texting on her phone. She didn't even acknowledge me, which seemed highly unprofessional. However, the other employee, Ally, was very friendly and polite. Even though she appeared busy and received no help from her colleague, Ally went the extra mile and showed me items that would work well in my space. She took the time to make me feel like a valued customer. Later, I returned to Eureka and purchased something I loved, all thanks to Ally's exceptional and professional service. Because of this, I will definitely be returning to Eureka.

Such helpful staff at the Fortitude Valley store. I've been searching for tables for work for almost a year when Michelle helped me finally make the decision. She answered all my questions & concerns and put my mind at ease.
I went home and made the order that night online.

Very happy

Great quality furniture, but more so exceptional staff (big thank you to Nicki). Service is a throw back to yester-years. Staff there are quick to engage and be helpful, pulling out tape measures on our behalf, moving things around for better access. And as a semi-disabled person quick to accommodate and offer seating. Thank you for a rare and delightful shopping experience. Go Eureka team! :)

Got our couch and living room furniture here 6months ago and still remember to give review for the outstanding service from this store. The delivery is on time and they carefully manage furniture set. Thank you and I'm very happy to purchased in this store.

This place has got me hooked on your warm and friendly service and not to mention they have beautiful home decor. My first stop when shopping for plants and cushions ☺

Excellent staff service, friendly and very knowledgeable. Good range of furniture and arranged for our pickup of the furniture at another Eureka store near our home.

The team at Eureka Street furniture fortitude Valley were amazing. All the way from sales through to delivery. By far one of my favourite furniture shopping experiences to date. #teamEurekeStreetFurniture

Very helpful staff member, Janet. Store set out well. Bought a lovely small table but wanting to purchase a rug. Unfortunately rug would take 12 weeks on order. That was disappointing.

Nicki at the valley store was absolutely amazing! We absolutely loved the store’s atmosphere layout and Nicki made us feel like we were already home and made the sale fun we left the store excited and ready to return to complete our home’s character with Eureka furniture.

Good old fashioned service on quality furniture. The two ladies who took care of us were professional and so helpful We got our dining set and sofa delivered the next weekend. Very happy.

Janet at the fortitude valley store could not be more helpful. Brilliant customer service. Shyree & Isabella Painter.

Nick is a superstar! So kind and helpful, but not pushy. After visiting 6 other stores, found a beautiful, sturdy dining table for an excellent price.

Janet was amazing, brilliant customer service and left with our purchases off the floor, no long waiting delivery times. Very happy 😃