Original Mattress Factory

My experience at OMF Mattress Factory was exceptional. Kylie B's deep knowledge of the products allowed her to recommend the perfect solution, considering comfort, materials, warranty, and price point. She made the entire experience enjoyable, and I would definitely buy from OMF again.

We bought a new bed and were assisted by Paul! It is so refreshing to get outstanding customer service, can not fault Paul at all.
Thank you for all your help Paul, we love our new mattress and bed base!!

We came here to get mattresses for the family. The range was impressive and the prices lower than the nearby competition. We got what we came for at the price point we were aiming for, and the service was great too. Overall I'd highly recommend giving this place a look, and I'll definitely drop by when I next need another mattress!

Did the searching around all the stores for a new matress and they were all so expensive. Then we went into OMF and the range of mattresses is the same as the competitors but the prices are half. Ended up finding the perfect matress for a good price. The service at the store was excellent and make the entire process very easy. Then the matress was delivered to home in a small box. They compress the mattresses and shrink wrap them. all you do is cut the bag open and then expand it their regular size. Great product.

We visited the Jindalee store and Paul was nothing short of Amazing. He was very knowledgeable & super helpful in helping us find the right mattress for our needs. Our experience from start to finish was quick and also hassle free. Would highly recommend!!

We purchased a king mattress from Paul at the OMF Jindalee store today. We spent hours looking at all the other mattress stores in the area but found OMF to be the best in price, knowledge and quality. Paul is not the typical pushy salesman and made us feel very relaxed while trying out nearly every mattress in the store! You won’t be disappointed in a mattress purchase from Paul!

Had a great experience at your Jindalee store.
Paul was so helpful, knowledgeable and gave us great advice.
No pressure and let us 'sleep on it' (excuse the pun)
Value for money is fabulous and great attention taken for delivery, definitely 5 stars
Thanks Paul
Libby and Terry

Paul is an absolute beast. Had always been an OMF customer and always will be. He was able to recommend us the exact product within our budget, in and out less than 45 minutes. He also chucked in a bundle discounts together with bed bases and bed protector. All in all, a good experience and will definitely be back again.

I had the best experience this morning with Paul at Jindalee. I walked in and he greeted me straight away, we talked about what I needed from a mattress and helped with getting it into my car for me. Brilliant service and I'll be back when I need another mattress for one of the kids!

An absolute pleasure working with Clint & Paul! Kind & knowledgeable men that helped me make an informed mattress choice, for a very reasonable price, and made the extra step of recommending places to see in the area (as I’m new to Aus)!

12/10 service, would highly recommend:)

Very impressive quality for price. We went into the store with the intention of buying a new mattress for guests and bought two instead. Paul, the salesperson, was very knowledgeable and helpful in the store.

We have found OMF furniture a good mix of affordability and quality. Paul at OMF Jindalee has been very helpful explaining the options available and time frames for delivery of various items. Thanks Paul :)

awesome experience with these guys, not only are their prices competitive compare to the other stores, my son totally loves his king single bed but they helped me out by jump starting my car when I went to pick up the goods. Totally recommend these guys.

Thanks Paul and Clint for all your help in choosing a new mattress. Great service and no pressure. Highly recommend this store.

Purchased a bed frame and mattress today from OMF Jindalee & the salesman Paul couldn’t have been more helpful. Would definitely recommend

Even though we didn’t end up buying the mattress from here, I have to say the customer service was amazing. Clint went above and beyond to ensure we would get what we were looking for.

It was a very affordable and staff were amazing, Paul was very helpful and Kylie too.

The mattress and base seem okay - too soon to review on quality yet. This review is about inadequate customer service. I ordered online and chose click and collect from the Macgregor store. I received a call from the Jindalee store saying I could collect from there. When I said I wanted to collect from the Macgregor store I was told it was closed due to flooding (no mention of this on their website). Obviously that is beyond OMF's control, however my complaint is that I wasn't given an option to collect from another more convenient store. I was told the Slacks Creek store had no stock so the goods could only be collected from Jindalee. When I phoned Slacks Creek to confirm this the very helpful lady there said she had half my order and could have the other half in store a few days later. In the end I decided to err on the side of caution and leave things as they were, however I should have been given the option to collect from Slacks Creek in the first place instead of having to organise collection miles away.