James Lane Fortitude Valley

Brad has been fantastic to deal with. He is a wonderful ambassador for your company. We have furnished 4 properties using Brad as a contact & recently ordered 4 Noosa beds - to be delivered before Christmas. Thank you. My husband & I and our grown up family use James Lane & Brad a a resource now. Thank you for making things easy! Cath & Bill Henderson

They have a pretty good collection of furniture and homewares. The staff Brad was exceptionally good. He made sure we got the best deal and was very patient. We took a long time to select the things we wanted to purchase and he patiently waited even beyond the store closing time without rushing us to make a choice. Will definitely visit again.

Excellent in store service, fantastic delivery service. Chris and his mate set up our couch, positioned it where we wanted it, vacuumed and took away the packing materials. Thank you!

Mark at James Lane in Fortitude Valley was great. Very helpful and friendly. Also very relaxed and flexible with delivery times. Furniture is also beautiful.

A fantastic in-store experience. The staff (Mark) was super-helpful. The products were great. Lots of options available. A tiny price discrepancy post-purchase was sorted immediately by phone and followed up by accounts staff the very next day. As a Designer I deal with furniture/homewares stores a lot, and can't recommend this store more highly :)

Amazing experience. Emailed them for a replacement rug I purchased a year ago. They sent me a purchase request to fill in my CC details and organised delivery. It was so easy and quick - I would highly recommend their service.

Wonderful customer service from Brad at Fortitude Valley, highly recommend shopping in store - thank you!

We ordered an electric recliner with James Lane fortitude valley and we're really surprised and happy with the customer service.

Our recliner had an issue with a part of the structure after a few years of use. We reached out, not knowing the warranty period of the recliner, and we're surprised that even though it was out of warranty JL replaced the unit for us with a new one.

Thanks guys, we really appreciate your service and will come back when we go furniture shopping again.

Brad from the Fortitude Valley store was exceptional. He went above and beyond to help me from ordering in store to hand delivering it to the car park (multiple times after it wouldn’t fit!). Highly recommend visiting Brad and the team.

Beautiful products, great staff, professionalism and helpful.

Jenni is fantastic. She really took the time with me and my partner to figure out what we liked. Compared to the other stores who wouldn’t look at us twice because of our look. So thank you so much for employing someone who doesn’t judge by looks who is warn friendly and kind hearted. Will be back to give her our sale.

Excellent service, product, price snd delivery. Bought the 2 seater couch (recliner) and it was delivered within days. Very hoppy with my purchase

The delivery drivers for James Lane went above and beyond. Very happy!

I recently purchased furniture from James Lane. Dealing with Bread i was very pleased with his professionalism and friendly attitude from precise to delivery.

What an awesome experience today with Nikki, helped me with choosing the right couch and accessories for my new home. She even shared how own personal pictures to give me ideas on decorating my home. I walked out as a very happy customer and she was genuinely excited for me. Thank you Nikki!

Excellent customer service from Brad this Sunday, he has a natural talent. He was most helpful.
Tina Muslu.

Very good customer service & unique items at very reasonable prices. Amir provided great insight into suitable furniture options for our new place! Would highly recommend.

Friendly staff and good options for furniture

Awesome store, nice furniture, great and affordable rugs, good prices and sales!!! Of course remarkable staff 👍🏻

Love their range and the staff are very accomodating to arrange drop offs and get stock in.