Kinsman Kitchens Helensvale

I’ve used Kinsmen Helensvale for a number of kitchen renovations now and they continually produce quality results every time! I will always use them and continue to recommend them to all of my friends and family!

Great customer service and product knowledge. Had a great experience shopping at Kinsman.

I had a highly disappointing experience with Kinsman Kitchen during my kitchen design renovation. From the very beginning, there were multiple instances of miscommunication, broken promises, and unfulfilled commitments that left me frustrated and dissatisfied.

During the initial sales visit in November 2022, the designer made verbal promises that were not upheld in the subsequent agreements. The agreed-upon timeline for installation was not honored, and when I visited the recommended showroom to view materials and purchase appliances, I was met with a lack of availability and false information regarding discounts.

The lack of professionalism and customer support became evident when I reached out to the designer for clarification. Instead of assistance, I received a rude and dismissive message, completely disregarding the promises made earlier. Even when I escalated the issue to the sales manager, there was minimal effort to address or rectify the situation.

Throughout the process, there were multiple mistakes and miscommunications within the Kinsman team. The first installer provided inaccurate measurements and subsequently revealed an unexpected delay in availability, causing further frustration and delays. The CAD drawings also reflected the lack of communication within the team, resulting in errors and the need for revisions.

Another major issue arose when Kinsman's factory refused to supply the cabinet for the rangehood, despite prior agreement and supporting evidence provided by me. This forced me to seek an alternative solution at an additional cost and time burden. The lack of accountability and refusal to adjust the price to compensate for their mistake only exacerbated the already disappointing experience.

Furthermore, the constant changes in installers without my consent added confusion and further demonstrated the lack of coordination within the company. The new installer was not properly informed about the project details, leading to incomplete information and an inability to provide an accurate trade quotation. This lack of clarity left me concerned about the potential costs and work required during the demolition phase.

Attempts to reach out to the sales manager for clarification and resolution were met with unresponsiveness, further highlighting the lack of professionalism and disregard for customer satisfaction.

Overall, my experience with Kinsman Kitchen was marred by poor communication, broken promises, unfulfilled commitments, and a lack of professionalism. The numerous mistakes, delays, and unaddressed concerns have left me deeply dissatisfied with the company's services. I would not recommend Kinsman Kitchen to others seeking a kitchen design renovation, as their lack of accountability and customer focus overshadow any potential positives.