Our Medical Gold Coast

First of all, People complaining about downloading app to streamline the process? Get a life! We live in the world of tech now, the app only speeds up the process.
Turned up Sunday morning with a friend he was injured and could not stand, the receptionist came straight around with wheel chair then took us over to an area and filled out his details 5/5
Both the nurse and doctor who assisted us were simply amazing.
The nurse Blue (was her name) Could not do enough to assist passionate and care in her job. She was simply amazing if i could rate higher than 5 stars i would

I took my elderly neighbour down there. Once they saw how ill she was they immediately got a nurse to take her vital signs, and that nurse called in a doctor straight away. After careful tests, they asked me to take her to Robina Emergency immediately. They were kind, careful, and prompt.

Dr Afshin Farajollahi has to be to best doctor at this practice, he is very caring and doesn’t just rush you in and out! He always has a lovely demeanour and makes you feel like you are really been listened to. He is also great with children, especially my child who usually has quite a lot of anxiety when seeing a doctor but she’s has always been comfortable with this Dr. Dr Harding is also a great doctor aswell and Felicity on reception always works hard to try an answer your queries in a professional and kind manner.

People complaining about the app? Cmon seriously! well it’s made it easier to see a dr and quick! Yes you have to join the loyalty program but it’s free unless you want to go premium. Had an appointment with Andrew the physiotherapist and was treated with respect was spoken to like a friend Andrew asked questions to gain a better understanding of me and my issue and was polite and offered suggestions on how to get myself back to full health as well as exercises and other treatments I can try and made my next appointment while I was sitting there. Been coming to the clinic at Oxenford for years and not once have I felt like just a number. The new checkin app has made it so much easier and faster to be seen and it keeps you updated on how many before you and lets you know when you are next in line. So thank you Andrew for your time and pleasant nature.

Thank you to Dr Afshin Farajollahi for providing such quality care when I was very ill. Despite having the hard job of being the only doctor on a very busy night, I didn’t feel rushed in the appointment. He took the time to listen and be thorough. Thankfully I am on the mend now and will be requesting him as my dr in future.

Took my son here. First time attending an after hours medical centre. No receptionist was present when we arrived which was surprising and something new for us, followed instructions and downloaded the our medical app, created a new patient file for my son and we were pretty much seen within 10 min. So easy!! Was such a good experience! Apparently normal wait time is about 3 hrs but we must have gone at a really good time because we didn’t wait long at all! Dr and Nurse were really good.
So grateful we didn’t have to go Hospital!!

We've generally had positive experiences here. The doctors and nurses have been understanding of my autistic son's needs and anxiety when we've been. In times where it's even more urgent, they've gotten us in fairly quickly. They saved us when there was a nationwide shortage of my son's medication. The reception staff are so busy, but they do their job and their best.

Lots of negative reviews here.... seems people don't understand how a walk in medical centre works! If it's an emergency, go to the hospital. If you know you need to see a doctor for something in the future, go book in with another GP. It's not the medical centre's fault if you can't get in because you didn't plan your future appointments or prescription refills. The staff are dealing with some rude, demanding and stressed patients. Don't add to this by being unnecessarily mean and having ridiculous expectations of what is clearly a walk in service.

Walk in clinic, download their app. Great Dr's on site, who really take their time to treat you, X-Ray, CT, pathology & chemist on site which is great. I have waited hear less time for a Dr than I used to at my previous Dr when I had an appointment. Glad I have found this clinic.

Thank you so much to Maria, her patience and kindness to my father with dementia was amazing. All the staff there are so helpful and friendly..Thank you !

Always friendly staff. Usually don't wait too long to see a doctor.

Overnight on a Saturday my son was seen by a home doctor who ordered pathology but didn't leave us with any sample pots, called our medical oxenford on the sunday and they happily gave me a urine and stool sample pot and told me that once I got the collections from my son just to bring them back to the clinic asap and they will make sure they get sent to pathology with the first courier on Monday morning. The reception staff were honestly so helpful and kind which I've found is rare in GP clinics so I really appreciate it.
Reading some of the reviews I truly think people don't understand the purpose of a walk in clinic and how helpful it is to be able to get medical help outside of regular hours without having to go to the emergency department. I hope more clinics like this one become available in the future to take the pressure off of the main hospitals, especially outside of business hours when of course all kids decide to get sick! Really appreciate your help, thank you so much.

Great practice with caring Drs, staff and treatment. We've been attending for over 5 yrs. We have a regular Dr Mac who spends time explaining everything. If he's not rostered on Dr Gold, and Dr Miller are also excellent. Excellent and recommend Clinic . Overall with X-ray, Physiotherapy, Pathology, Podiatry, Care Plan Nurse, Pharmacy etc all in one place, the clinic has everything. Bulk billed and no appointment for Dr. Open 7 days including all public holidays.

After reading the bad reviews I was expecting a bad visit. But I was patient and the wait wasn’t as long as I thought it would be, even though it was busy. The staff are super friendly and so are the doctors. I felt welcomed because maybe I had a good attitude and stayed patient.

I couldn't get into my usual doctor so i attended our medical, staff were very helpful, my wait time was around 45mins which i thought wasn't to bad being a walk in,
The doctor i saw was great!
Im grateful that the clinic is close to home .

Great service, friendly staff and good doctors.
You do have to wait but that’s the point of a walk in and I love we have that option.
Our doctors were all off sick and couldn’t get an appointment for a week for my baby so this is a fantastic service. I didn’t have to take use hospital time.

Wonderful service used for myself and my family many times in an emergency. Yes there are longer wait times, but would be longer at ER, and better than waiting h til other surgeries open. Great having the extra services in the same building. Been 4 times in the last week to treat a serious fall, all staff were wonderful and helpful and kind.

I'm not sure what all the fuss is about waiting 3 hours. For me to see my local GP at Ormeau is a week. So I don't mind waiting. The staff try their best as they are under lots of pressure. I know the hospital system is failing us all but venting anger at staff isn't helping. I have been going to this clinic for some time and sure I have waited to see a doctor,but at least I walk out having seen one that day . NOT NEXT WEEK. 😊😊😊😊😊

The doctors are professional, kind, caring, sympathetic and knowledgeable. We have seen several different doctors but I like Dr Carly Williams, although you need to book in to see her. The front service ladies are patient and helpful. If you phone the clinic, it can take 5-15 minutes to speak with someone depending on how busy it is in the surgery. Be patient and kind

Just a quick edit after reading other reviews..... i don't think some people understand what a walk in clinics purpose is. If you want a faster wait time for somthing that isn't urgently needing a Dr that you could easily book with your local gp, don't go to a walk in clinic.

I don't know why this place hasn't got a better rating! I had to come in today because I couldn't get any appointment sooner at my local, it was exactly what I'd expect with a walk in clinic and no appointment required. Bit of lengthy wait with the kiddies but we were patient, chemist had some drinks and lollies which came in handy, it had toilets certainly needed and Dr Bruce was lovely and very knowledgeable. I'm very grateful for this place when i really needed it today and so close to where I live as well.

I’ve been coming here for a few years now, and yes, the wait time has increased however, I’ve never had a problem as staff will give you an approximate wait time if you call in advance, and I find if you go right before they open you are in and out within 20 minutes. If you do not have time to wait, find somewhere to book, but they will not have the same hours as this practice. I have also never had a problem with any of the doctors or receptionists, and even had one of the girls from reception bring me a chair to sit on outside as I arrived 20 minutes before the opening time so I didn’t have to stand up for that time.