Kathmandu Canberra Centre

I visited earlier this week, a very helpful male staff took the time to explain the differences between various product lines, helping me to choose right item for a gift. Then a female staff at the counter who went above and beyond to ensure that I was aware of all eligible deals and ongoing sales. She was so genuine and made sure I received all the available benefits from the current deals. She provided invaluable assistance and made the entire shopping experience much more enjoyable.
The level of customer care shown by both the male and female staff members was exceptional. Their professionalism, friendliness, and dedication to ensuring customer satisfaction were evident throughout my visit. Strongly recommended !!!!! :)

The customer service was good. The stock was limited but the discounts were good. Got three jackets.

Marshall served myself and my wife Tuesday afternoon 40 mins prior to closing.
Not only did he provide quality service but he explained the products, provided helpful options and found the perfect jacket for my wife.
When paying, he offered options to protect the jacket and detailed cleaning instructions. The whole experience felt tailored to our needs irrespective of the shop closing soon.
Very pleasant and covering every aspect of customer service, this particular store in Canberra is extremely lucky to have such an ambassador for their business and brand.
Please pass this on to Marshall because as a retail business owner… this is the quality of employee that business owners wish they had,
Great work Marshall

I hadn't shopped at Kathmandu before today but was in need of some good shoes and a jacket for a trip in the European winter. Cody was very helpful and kind; they listened to my needs and spent a considerable amount of time working through different options with me - they were invested in getting the best outcome for me which I really appreciated. I left the store with everything I needed (at a great price), feeling confident in my gear and excited for my trip - thank you, Cody!

Travelled up to Canberra to do some shopping, and we needed a new jacket. They guy on the register was really lovely and made not only my day but my friends day. I would really like to commend his service and keep up the good work.

Amazing customer service from a guy there (can't remember his name) but he helped me and my mum get her last minute things for her trip to Greenland. Along with this help he ended up giving her awesome tips about Copenhagen, as he had been there himself. He made us laugh and made us feel comfortable. I only wish I knew the guy's name so I could say thanks for the laugh on here. Would definitely recommend this store!

Staff were friendly and provided assistance on products we bought

Excellent range of clothing and hiking gear. Very helpful and friendly staff.

Good gear, great store and staff.

Great range of outdoor products. Attentive, knowledgeable and friendly staff.

Great shop, awesome gear and staff :)

Great staff and good sales on shoes

Best Kathmandu store in Canberra. Very helpful staff and always lovely.

Good stock. I visit these guys before every winter.

Excellent service and great products 👏

Goose down puffer jackets always keep you earm

Excellent product and mind-blowing service

Great service and very friendly staff

Good options. Good price

Great customer service.