Prouds the Jewellers

Christina and Christine provided the most fantastic service when I went shopping for my wedding jewellery. I picked up great pieces and really reasonable prices. Thank you so much for your time and efforts ladies!

Dealt with JJ today , while purchasing a christening present.
I was very happy with her interpersonal and sales skills.
So refreshing to have someone empathetic and willing to assist.
Well done JJ!

Walked in three different places before getting in this one where i got told the chain i had was silver when i knew for a fact it was white gold, the lady comfirmed it, she obviously knew what she was looking at. Got a quote done to get it repaired, they gave me a call to confirm. Everything was well organised and professional.

I wanted to return a pair of earrings because I thought there was an imperfection in it and the staff were really helpful and exchanged without any questions asked. would definately go back again.

great experience and staff go out of their way to assist you. Very happy with the service.

The service was A1 very helpful & a lovely lady. Thank you for your help.

So helpful, great staff

Good specials

I have always bought jewellery from this store. Last time we did though we will never forget. I went in and purchased a stirling silver braclet for my daughter. It was supposed to be a very special moment for us. I gave my daughter the box after I had picked her up from school. She looked at me very upset and said "it's empty". I rang the store straight away and they said they had it sitting at the counter for me to collect. All I got was an apology. And also a what was supposed to be special moment ruined. But hey an apology is ok as long as it doesn't happen to you.

I gave you a 2 because your opening and closing times are inconsistent with the actual store.

Never sent off my necklace to be fixed so it took twice the amount of time they originally said.

Bought a item today, with the sale done by a lady, her staff number being 117707,

She was kind at first but the way she handled the watch was very rough, pulling and tugging at the tag while it was still attached to the clasp and band, (not just cutting it)
And on a few occasions was rough when placing the watch on the counter, after letting her know it was a gift, she than Proceeded the pack the box like a toddler with there eyes closed.

I would recommend treating all customers the same weather they are buying a $119 watch or a $34000 ring, there all still customers, there is no difference

Very bad customer service. The manager was very rude.