Shiels Jewellers

A lovely store. Rita was so friendly and helpful, and the shop had some great sales when I went in! I’m definitely a happy customer who will be back again :-)

The incredible worker Rita at the Joondalup Shiels was beyond helpful. She went out of her way to ensure my anklet was cleaned and fixed, without having to send it to repairs. She was so lovely and made the experience so easy and enjoyable. I had gone to other Shiels previously and did not receive the same customer service. Thank you Rita :)

I would personally like to highly recommend Navneet Bisdi from the Joondalup store. She is a wealth of knowledge extremely helpful lady. Very friendly unlike one of the other ladies I have dealt with at that store. In my opinion she is a great asset to the company. Navneet thank you so much for your friendly service. I shall be back and will only deal with you. Kind regards Angela

I am a paraplegic woman who needed 4 gifts (earrings) urgently and so after searching the Shiels website I picked out the 4 pairs I wanted and that I new were in stock!! I wrote the details of all of them but didn't write the barcodes so my carer (a 77 yr old man) just turned up with a piece of paper and nothing else and 2 ladies in the Joondalup store went absolutely above and beyond to help him out!! they took great Customer Service to a whole new level and I cannot thank them enough for their time, patience and assistance with a man that had no idea what he was doing!! One was named Brenda but I don't know the other name, I would greatly appreciate that they are recognized for their amazing service...absolutely delighted, THANK YOU LADIES, WELL DONE!!!

I am disabled and I went into the store as was served by the new manager who went over and above to help me! Being disabled you are not always treated with respect and the manager is a credit to Shields for customer service!! Thankyou!! I can recommend it highly!!

What can I say, I do have a soft spot for jewellery. Sometimes I do Click and collect, other times I enjoy going in-store to look at items I'm interested in, in person. The staff are always so friendly and accommodating. Definately best choice for jewellery at Lakeside on a reasonable budget.

A bit stressful shopping but Vita was lovely and very helpful with measuring my jewellery and helping me get exactly what i wanted! Thankyou Vita

Patient, clear, really helpful. Go above and beyond. Thank you Brenda, Rita and Hope. Amazing customer service. If you want a Jeweller, highly recommended

Brooke is an absolute star! Top notch customer service.
Good range of products, reasonable prices, clean store, and you are always treated as a VIP.

I recommend this shop, it was an issue with the item purchased last year; the manager has taken her time and looked upon the computer through the past transactions to find my purchase as I didn't have the receipt and has fixed the problem straight away. They have very nice, amiable and caring staff at Joondalup, can't recommend enough!

Donna and Nita was wonderful and very helpfully with all of my questions and requests. They both provided excellent customer service to me and my mother.

Love the service hear from one lady in Joondalup she has fantastic service and very friendly... We shop here all the time now and the are very good quality and not so expensive either.

Superb assistance given by the staff at Joondalup - thanks to Rita, Brenda, Mahonie, Angelique, Jodie and Tracey. First class service!

Absolutely amazing service by Tracey would give 10/10 but google doesn’t let me go that high

Friendly helpful staff. Very happy with purchase.

Lovely items for a good price. We were served by the most friendly, nice lady, I think her name was Mahony or something like that. I would definitely recommend visiting.

Brenda was fantastic! Great service and genuine help. Will be returning and recommending.

Fantastic service from Mahonie at The Joondalup Store. Gave me great options and resized both watches for me that I ended up purchasing. Thanks Mahonie

Like to thank loraine for her service it was so nice to have someone actually serve you.
Aţ joondalup store. Very much appreciated your help fixing my chains.

This was very helpful I was getting a chain for secret santa I got my brother and I wanted to get a chain even though it was a little out of my budget the with the 50 percent of it was worth it and I love the staff who helped me she was so nice and helpful 😉