Mazzucchelli's Jewellers - Garden City

Tania helped me find my engagement ring and was so kind not at all pushy and you could tell she was genuinely happy for us. I couldn’t recommend enough.

Was very happy with the customer service Tracey was very patient and helpfull with me while i was trying on numerous watches. I will defently be back to shop again !!!

This is a positive review for Garden City after my experience at Claremont.
I purchased a watch online and picked it up from the Claremont store. When I commented that it didn’t suit me as it was too bulky, I was made to feel guilty for purchasing a watch I hadn’t seen in person. I was offered no help or suggestion to swap it and I didn’t even know if that was a possibility, so I decided to keep it.
As soon as I left I regretted not speaking up.

The next day I decided to go to Garden City to exchange the watch to a style that suited me better. The ladies there were so friendly and helpful, and made me feel welcome.
This was a special and important decision for me as my Nanna gave me money a few weeks before she passed away to buy something for myself, so I decided to buy a watch. I left the store so happy and satisfied with the new watch and I really appreciate the help and kindness I received at Garden City. Lovely ladies! Thank you!!

Lovely store, would give 10 stars if I could. Staff always go above and beyond for myself and my family. Have bought multiple jewellery items through the store and staff have always been so helpful, thoughtful and helped us with anything in the after-care of our pieces. Special thanks to Tracy for always going above and beyond for us.

Full credit to the Manager, Penny. A highly competent and personable individual who went to great lengths to ensure that my wife Yvonne Manera received the very best deal possible. An asset to the company.

Great store, very professional and customer service is amazing. I have brought multiple items from this store and all staff have gone out of their way to help and provide the best service they can. Id like to give a special thanks to tracy!

The staff at Mazzucchellis are great, always helpful and friendly. Lovely pieces of jewellery and fantastic watches.

Great, professional service from Tracey yesterday. Thank you for your assistance and friendly manner! Love my beautiful watch!

Could not recommend Tracey and Penny more. Both were incredibly helpful and provided fantastic customer service.

Brought a wonderful engagement ring for my partner and I must say we were very happy with the service.

I recently used Mazzucchelli's at garden city and found Kelly and her team to be nothing short of professional and informative. I would shop here again.

Exemplary service and friendly, helpful staff!

Need one in bunbury

Now I see why this place has such negative reviews. After positive experiences at other jewellery stores in Perth, it was an absolute shame to have had such a negative one at Mazzucchelli's Garden City. Managers are given the ability to make calls regarding certain situations, but instead of helping us, she took the opportunity to use 'policy' as the excuse when it could of been a simple fix to really, genuinely help us. We would have been long-term customers if she had of, but we will never spend money in this store again now.

Poor customer service. Purchased a diamond ring a couple of years back. After I paid , Said I had to come back for the certificate. Asked them to post it as I am not often down that way. they said no. Never went back to collect or to buy another item ever. Received a call today (which is a good thing I guess) asking me if I can come grab it. I again asked them to post it again told no it is too expensive if we posted all of these out. I either collect it or they bin it. It is now binned. Wonder if they would post me a brochure before I bought anything. ?

Language barrier over the phone was really frustrating, couldn't get anywhere no matter how clearly I worded my question.

No refund policy

Very poor service and communication