NAB Branch - Queen Street Mall

Thanks for help! Thank you EY.
He is so friendly, professional and efficient.
We really appreciate it!

I opened a new account, and had a great experience.
Thanks for friendly service, Harley!

So friendly and kind. I’m not good at English but They helped me step by step, soooo easily!

EY was very kind and explained to me as a foreigner in an easy-to-understand way.

Very good experience, the staff is so kind and they always help you with everything, extremely recomended

Friendly service. Was able to open account in a matter of minutes.

Had a great experience here with Alex Strong ! Thank you

As a Korean, I’m always happy with her customer service, Yujin. She is always quick and accurate. If any korean who’s dealing with any problem, you can get her help in this branch. Thank you again :-)
한국인 직원분이 친절하시고 한국인의 속도로 문제 잘 해결해주셔서 도움 많이 받고있습니다. 감사합니다 ☺

As new customers me and my partner went in to verify our identities. We were asked 3 times by 3 different people to sit and wait, which we did, while other customers were being served ahead of us. After about 20 minutes we stood up again and one of the women at the counter asked us if we were looking for cash, rather than asking what we needed. She told us to sit down again, and it wasn’t until Harley noticed we had been waiting for a while before he came over to help. Harley was an absolute superstar and sorted all of our verification and account issues/needs. He was great! Not sure about the other staff though. Disappointing as new customers to the bank.

Exceptionally bad concierge with no practical thinking.

Told her(concierge) I required a larger than normal cash withdrawal for Lunar New Year, she enquired quietly about the amount then repeated the amount back to me and loud enough for others to hear in the branch ( how embarrassing) .

Not only that she wanted me to withdraw that from an ATM and not just any ATM she took me to the one that faces the Mall where every passers-by could see what I was doing. Where's the common sense? Do better nab this is disgusting.

Super rude customer service. I went to the branch to get some cash out for my oversea trip not to beg for your money. Please treat your customer with some respect. Your customers are the reason for your business existence.

The NAB Staff were fantastic and I would give them 5 stars for their customer service. As with my experience at all NAB branches.

However, I was dealing with an issue that was not common and 'a bit' unfamiliar to staff. And this caused me to return back to the branch multiple times.

My one star is to NAB for:
1. Improvement to train staff when rolling out new procedures.
2. Having poor communication to clients when issues arise.

Expanding on pt 2 above. Due to my accounts being closed by NAB - (which was completely preventable by them) none of my normal payments are now going through. * *

When today I received a call from Woolworths - robotic. It took just a few seconds - to notify me my normal payments have not gone through and I had 2 days to make them or my services would be stopped.

NAB should introduce this.

To notify you, before closing your bank account because they don't have your scanned license on their digital system.

What they did do, and why it's not enough:-
I understand I chose notification method preference of text -
however no detail was given in the text I received from NAB.
- No warning of my accounts all being closed.
- Only one text was sent.
- No follow up texts, or calls, or emails or mail.

I recieve the stupidest mail from NAB all the time. And when their is actually a problem - that requires my attention I receive virtually nothing... just one really ambiguous text.

Unfortunately after generations of NAB through my family. I will be likely changing banks due to this issue.

* *And I could not purchase anything. I was lucky I had a lot of cash when it happened as it took weeks to resolve and have access to my funds. Mortgage repayments delayed, ect.
They're systems were not set up to resolve this issue.

Lied to by employee and messed about for weeks over a card. Ordered two cards on 2nd feb with the promise they’d be delivered within 5 working days… went to pick them up a week later and they hadn’t come due to a “system error” we’ve since found out they weren’t ordered until the day i went to collect them. Employee then said they’d order me a “express card” when I challenged why they hadn’t been delivered, a card thag doesn’t even exist. Account number was written out wrong on booklet given to me so I nearly made a transfer to the wrong account if I hadn’t checked on the app and the joint account opened was instantly blocked from using so all the money sent there was stuck. If it wasn’t for going to a different branch to sort it all I’d still be in the same mess as the employee no longer responds to emails. We still don’t have the cards nearly three weeks later as they’ve now randomly ordered new ones we didn’t ask for to go to an address we’re no longer at so I’ve currently got two physical cards I can’t access. Employee clearly was unsure what she was doing on the day of setting up but instead of asking for help or being honest she lied to us which has resulted in us losing money to stay in the area and cardless three weeks after arriving in Australia

Worst bank ever, all banks are in long distance from other areas. I have to come from long way to here for solving an issues. Application has error services while changing new address, replacement card. 🤦🏻‍♂🤦🏻‍♂🤦🏻‍♂

I got mugged trying to use the ATM here this morning, 0/10 experience, stupid place isn't even open to ask to send the footage to cops