The Reserve Restaurant

I am in the Travel and Hospitality Industry.

Visited Amora Riverwalk Hotel Richmond 13-14Dec 2023,
Rooms are very clean and tidy. Any services requested, delivered promptly.
Reception and allocation of room very efficient.
Additional Information sought was given with zeal.

Visited the Restaurant for breakfast. All staff are working with so much energy and courteously.
After observing the breakfast operation; would like to make two personal mentions.
Chef: Tess and Restaurant staff Ms. Nicola.
They both were absolutely amazing and fantastic.
Tess, is super efficient and a pro in delivering her duties from the kitchen which makes the Restaurant staff's duties and delivering, so easy and with guest satisfaction.

Nicola, Superwoman..!
Very efficient, courteous, prompt and discharged her duties so energetically & consistently. Very bubbly and a courteous member at Amora.

I hope this review will assist in boosting moral and in adding another building block in continuous improvement and maintaining consistency in your services.
Thanks.

Well done and good luck Team Amora.

Mother's Day lunch banquet today was delightful, the food was terrific and all my family's varied tastes were catered for. Staff were friendly and very helpful. This restaurant is a hidden gem in a fabulous location.

I’ve eaten here a few times whilst staying in the hotel. I think it’s most certainly above average. Sure… we’re not talking Michelin Star kind of stuff, but why would anyone expect that from a modest hotel. Friendly and attentive service (albeit not very experienced), the food has been great and the atmosphere is very pleasant.

We had a lovely time here, meeting with friends for an early dinner before going to an event at the MCG. Food was great (Scallops for entrè, Lamb for main). I would happily return.

We enjoyed wonderful mothers day lunch with family and friends. One of the best and relaxing culinary experience. Wonderful staff. Thank you.

Just had a coffee but a lovely quiet spot with nice view over rotunda and gardens. Helpful service and lots of space for groups.

The Xmas lunch buffet was spectacular. Really enjoyable..

Great service

Fresco Restaurant doesn't stand out particularly well, especially when compared to other hotel restaurants in Melbourne CBD.

However, there's one thing that surprisingly does and it's their MSA certified Australian black angus eye-fillet steak. It is always tender, juicy and well portioned. The steak knife just glides through without much effort. You also get a generous serving of their chips and sauce (the brandy and Madagascan green peppercorn cream sauce is easily my favourite). Their pork dishes are quite good as well.

There have been changes over the years: the presentation of their grill dishes look a little tacky since they switched from white ceramic sauce cups to coloured plastic ones; and since manager Annie Wohlgehagen left the quality of service varies from professional to graduate (new manager is not great or professional, sadly), but thankfully the steaks have not changed.

Make sure you take advantage of their special docket deal. I return here once or twice a year just to enjoy the steak.

Our food was excellent, BUT the waitress who served us, whilst she was efficient, was extremely officious, and completely spoiled our evening. Everything was a difficulty for her, it was never a case of the customer is always right. Food service was slow but I don't think this was the fault of the waitress.

Average at best, 8 people, 8 average meals!

Pricy. Small portion. Low quality.

One of the worst