Officeworks Airport West

Amazingly helpful staff went above and beyond the help with a printing error made in a job at another store (I didn't pick up the problem till I got to town for uni).

Huge shoutout to the gentleman with red hair who copped a tirade of abuse because a lady was seemingly angry about her photo resolution (which he obviously can’t fix given it’s a user problem). Massive props to him for his enduring patience and professionalism

Wow, the customer service is always friendly helpful and fast. Congratulations to Martin, Melissa, Vesna and the team.

Officeworks’s are great, if I need something stationery Officeworks’s will have it.

It is so good having the store open again after the Covid shutdown.

I went to officeworks on the 26th of september. I went and ask someone working there called Ranush. He reccomends a pen for me to use, and it was perfectly thick. During my trial exam the ink did not spread everywhere, and my teacher can read it. Now I will always go there when he is there.

I think it was Jimmy but he was the most helpful and supportive person while we were going through a difficult time

I had a great experience,Samira and Kim helped me very lovely and friendly customer service.

Shoutout to Ann for her absolutely stellar service!

I came in to use the self-service printing for a large amount of paper cut-out D&D miniatures, which I had sourced online. Thing is, the PDFs were smart documents which, when opened in Adobe Reader, would allow you to click on the images on each miniature and change them from full-colour to outline-only black-and-white variants. Natually, I wanted to print in black-and-white, for the sake of my budget.

Of course, the printers don't allow you to interact with smart PDFs, seeing as they are so rarely used. So, I asked Ann for assistance, to see if I could use a computer to manually select and print the black-and-white versions.

While no computers could be used for that purpose, she took the time to manually select and print *every single set of miniatures* for me. That's 127 documents, each with up to a dozen monsters and creatures on them - all the while making an effort to have an engaging conversation with me about what these were for, as well as discussing our mutual enjoyment of politics, history and fantasy.

It's extremely rare to see that level of engagement and genuine enjoyment in a customer service position, let alone for a *printing service*. She absolutely made my evening.

the outside is really pretty at night, and the service is nice too I guess.

I have always had excellent service for both my personal errands and when I have had things printed for our business. I think a great many people complaining simply have no patience or understanding that they cannot simply walk in and have printing done instantly ahead of people who have booked jobs in. Not every job can be done on the spot so just because you think yours is super easy doesn't mean it gets to jump the queue. I felt so bad listening to the way some of the staff were spoken to by rude customers - and feel worse now reading some of the undeserved poor reviews.

I have printing done every week at this office works. My 2nd trip their the young lady that usually serves me called me by my first name. I thought that lovely. Taking the time to know her customers. Her name is Christine, she is always pleasant & very professional.
The only thing that I don't like is when you are waiting sometimes, there are staff behind the counter having a lovely chat together or reading their mobile phones when customers are waiting in a queue. Isn't & doesn't look good.

I just wanted to say a huge thank you to SAM (female) at the Airport West Office Works.
Due to unforeseen circumstances we had to repurchase most of my grandsons school supplies after the School Term had begun.
As expected a lot of the items he required weren't on the shelves due to the supplies being wiped out by parents prior to school starting back.
When I rang the Airport West store to enquire if they had the books I wasn't able to get at our local store, Sam went out of her way to check and rang me back within 10 minutes of my call.
She had not only located all the books I needed in the storeroom, but had also provided lovely covers for the books.
In a week when everything seemed to go wrong Sam managed to turn my frown upside down, and her kindness truly meant so much to me.
I hope this Review is seen by her Supervisor & Area Manager as she really deserves recognition for, not only her helpful and caring manner, but also for the fact that she clearly enjoys helping people. And she is a truly dedicated member of the Office Works Team.
Thank you Sam, your kindness went above & beyond and I'm so grateful to you for the effort you put in so my grandson didn't have to be the only one in his class who didn't have his books.
Airport West may not be my local store, but it'll definitely be the store that I go to from now on.

Happy with the help I received when printing calendars for my mom. It took a long time, but staff were very supportive and helping. Thank you.

Came in a rush to print some photos and Sophie was highly helpful with getting the whole process sorted in time! And just before close too! High satisfied :)

Great customer service. The staff went out of their way to help me load up my bulky click and collect order that I had clearly not thought through logistically!! Very helpful and I was very pleased with my experience. Thank you 🙂

Gerard's a star. Isabel was also very helpful. They're super friendly and maintained their professionalism. Although one item was missed in the end, they still deserve 5 stars given how busy it was at the store during lunch hour. Well done team!

Excellent work from Ella, whom had plenty of patience with a few tricky issues. Great shop for printing from phones.

I came to airport West Officeworks for the first on Wednesday and the lovely girl at print and copy was very helpful and friendly, her name was jasmine and she made my experience worth my while.will definitely be coming back.

Came in today to organise my wedding invitations, Catherine was so helpful and patient and advised us on which edits to make to have the best printing results. Some of the best service I've experienced. Thanks heaps Catherine, keep up the great work!

A1 customer service and willingness to genuinely help. Stefan, you’re a rockstar mate! I’ll definitely make this my preferred store now.

I came in and spent 10 minutes trying to find a staff member only to find out there was nobody, no idea why you wouldn’t want to provide a service to your customers, where they shop? Lauren came from behind the counter, was very willing to help and knew her stuff too, please pass on my gratitude to her, she deserves a big shout out!