Plush Think Sofas

5 stars to Lisa for the outstanding service. Although we ultimately chose a sofa from a different brand that better suited our needs, the experience we had with Lisa at Plush heavily influenced our decision-making process.

I recently purchased a sofa from Plush Furniture store and I was very impressed with the customer service. Helan was especially helpful with managing the delivery and ensuring that everything went smoothly. I would definitely recommend Plush Furniture store to anyone looking for high-quality furniture and excellent customer service.

Review about customer service -
I went in with my energetic 3 yr old who was running all over. (Very hard to decide on a sofa with a toddler).
Juan and Vanessa were soo lovely and made me feel at ease. They had a box of toys to keep him busy and entertained hi
. Not many furniture stores keep a box of toys. They didn’t mind him sitting on the display sofas. I was at Nick scali and Catalona (Nunawading) prior to this and my son was told off by the sales ppl. He is only 3 yrs old!!What is he going to understand!
Thank you soo much for helping me decide and can’t wait for my new furniture.

We ordered our Pasadena sofa today at the Nunawading store after a few visits over the long weekend.
We were lucky enough to have Showroom Manager Andrea look after us. She was a delight to deal with and provided guidance when needed and we didn't feel pressured to rush our decision.
We would strongly recommend others who are looking at Plush to seek her assistance as she was very patient throughout our sofa journey.
Thanks Andrea!!

Thank you Andrea for a brilliant shopping experience at Plush Nunawading.
She was friendly, extremely helpful and very knowledgeable.
Nothing was a problem. I was so impressed by the service that i've been back again to buy some cushions and an ottoman.
My couch arrived the other day and i absolutely love it.
I couldn't be happier.
Would thoroughly recommend to others.
Thanks again Andrea

I couldn't be happier with my experience at Plush Nunawadding! We had the pleasure of being served by Andrea Paton, the Showroom Manager, and she made our lives a breeze!

We needed help picking the right couch, but also when it came time to delivery, we needed some flexibility because of construction delays to our home. Andrea and the team were so warm and friendly, and worked with us to ensure we could deliver the couch at a suitable time around settlement.

I'd like to give a big thank you to Andrea and her staff for being so kind and helpful! You won't find this level of service elsewhere!

We have had the best experience with Plush Nunawading! Andrea was so patient with us (we were very indecisive) but guided us with her knowledge and we are so happy with our purchase! All the staff there have been so friendly and helpful, and the quality of the furniture is superior! Will definitely shop there again!

The Nunawading store had a great selection so that I could sit, touch and experience in person what I had seen on the website. Andrea was exceptional. Giving me the perfect amount of information to help make my choices on fabric.. especially with my cat and options for my Zara. This was my third plush purchase. Thanks so much! It was not my closest store (I was in the area for other items), however I will certainly return for my next purchase.

Absolutely amazing store! Leanne W was so helpful and patient in helping me choose the perfect sofa/colour (Snuggle sofa fyi).
I ordered my furniture on a generous discount just before stage four lock-down in Metro occurred and believed it would be a while before my sofa even started production as most facilities shut down. Fast forward 6-7 weeks and my sofa was ready to be delivered as per their original time estimation! To top it off Andrea was very helpful organizing the transport of my new sofa and even offered to help me out with delivery costs due to the financial strain of the times.
10/10 would recommend to all my friends

We had a great experience with Plush Nunawading. Andrea provided excellent customer service , she was very knowledgeable, friendly and upfront. All the furniture is great quality, I would come back and buy through this store again in the future.

I'm SUPER picky - so this 5 star review is well deserved. Andrea & Vanessa provided me with wonderful customer service from start to finish! I purchased two Brentwood fabric recliners at a great price, which arrived very quickly. They look fabulous in our house and very comfortable. Highly recommend Plush Sofas Nunawading.

Extremely happy with the service and quality that we got from Plush Nunawading! Our salesman Chun was extremely helpful in helping us find the right couch and style for our apartment. He took the time to go through all our options and ultimately helped us get the perfect couch for our space! The delivery and setup was easy as well from Jonathon & Pablo who were careful with the couch and got it all together quickly as well as putting protection on it to protect our floors, answering any questions we had a long the way! Had the couch for a week now and it’s very comfortable and the quality and feel is amazing! Extremely happy with the service right through and can rest easy now in our living room.

Recently purchased all new sofas for my house and decided to return to Plush Nunawading as I purchased sofas from there 15 years ago and they have lasted all that time. Was served by the very helpful, professional and lovely Andrea. She helped up with the whole process from figuring out configuration of the sofas to the measurements and even the colours. Would recommend this store to anyone that wanted amazing customer service and even better great long lasting sofas.

I've recently purchased two 3 seater leather couches. The service I got was fantastic! Shout out to Lisa and Andrea for helping me out not only with picking couches but with moving delivery dates around a newly built house. Every time I call everyone was polite and in store was amazing!! Thanks so much

Just got a great deal on new leather sofas for our house. Andrea was a great help and very patient with our two small children. They had an excellent range compared to other places we visited and were very flexible around customisation and colours. Impressive customer service that I would recommend to others.

Bought a sofa here when we had actually gone to the area to look in a competitor store. This was because the sofas appeared to be of a high quality, using genuine, good quality, leather and really good prices on sale. Saleswoman Andrea was really helpful without being pushy, giving us clear and honest information. We would definitely recommend them.

Six star experience at Plush from the picky me - We finally found the sofa we were looking for yesterday, thanks to Vanessa and Leanne. They are absolutely helpful and extremely patient. We had a lot of questions and even changed our mind after all the paperwork was done. They reprocessed all the paperwork to make sure we got our favorite sofa. It feels safe making decisions at Plush. We are very happy with the sofa and looking forward to the delivery. Thank you very much for your help.

We have recently purchased sofa from Plush Nunawading. Andrea was exceptional starting from our requirements, understand our budget and also suggested various options to find our perfect sofa in our rampus room. We are so happy with purchase and cant be better than this....We really appreciate Andrea customer service to go beyond and helping to find right outcome not just focus on sales. Thank you so much Andrea. We will come back to Nunawading plush bec of Andrea and her service ;)

Walked into the store and was immediately greeted by Vanessa. She did a fantastic job helping us to match our requirements with the extensive range on the floor. Finished the ordering process several days later with Lisa who was attentive to our questions. This store really understand what customer service is about. Highly recommended. 48 months interest free a deal closer for us.

We bought a plush sofa from Nunawading store recently and I had one of the most memorable experience. My partner and me were very confused about the type, colour and fabric to choose and David patiently helped us reach a decision. He was very thorough and honest throughout the whole process. It was easy to deal with him and in the end we bought exactly what we had in mind. I would definitely recommend Nunawading plush to anyone whose wanting to buy new furniture for their homes. Thank you!