House

Fiona helped us find everything we needed! I don't think I've ever had such friendly helpful customer service in my life! I will drive the extra distance just to go there again

Great value for money and excellent service from really helpful staff. I bought a small non-stick saucepan and a medium frypan - they both happened to be on special so I saved heaps. :-)

Great range of products, if they don't have it they will get it.

Great value, good quality kitchenware

Very helpful staff and courteous

Lovely staff.

Good product range

Have always had good service here and they stock a wide range of kitchenware at competitive prices. The clearance sales are great too.

Closing down sale. Lots of items up for grabs.

What we wanted no longer stocked but a great shop for everything for the kitchen.

No refund when buying in store. Only online has refund. Shop online is better option, if your choice doesn't suit, refund is given. No in store refunds makes it difficult when buying gifts. Go shopping at Myers, target, kmart or David Jones etc for better options. House Only credits or exchanges..No refunds. Shopping is only by card. Staff are abrupt at times rude. Absolutely no customer service. Prices are on par with competitors stores.

Such a shame that some staff really leave you with a very bad impression. Waited patiently outside the unopened store at 09.04 this morning - store meant to be opened at 9am. Staff member fluffing around with stock, computer etc... then proceeded to disappear out the back of the shop (after she saw me waiting outside the store) then to reappear instore a few minutes later. Finally opened the store at approx. 09.10 with a scowl on her face, no customer greeting nor any apology for the late store opening. Very rude & off-putting & offered very little customer service. Surely there are more appropriate pleasant people that you can employ!!!

One star is to many. 2 Sales staff, one who was blocking the already small aisle. The other staff member, possibly the rudest person in Retail I have ever had the displeasure of dealing with. Asked about prices on 2 chopping boards, given that all signs in store said 70% off all floor stock must go, we assumed there would be some of discount, however the response was, the price is on the back. When we informed her that another House store had the same thing for $28, her reply was - they are having a renovation sale. Now there was no mention of renovation sale at the other store and all the signage was exactly the same, so we walked out in disgust to go back to the other store to save close to $60. House Kawana get your act together.