west elm

Had an amazing time at West Elm as usual. Amazing customer service and polite staff as always. I had a difficult request to do some furniture matching with a limited budget but Tom from the design desk was able to find my dream piece. I’ll be sure to come back when the kitchen is renovated for a new bench.

I was apprehensive to buy over the phone given the poor reviews and poor reviews about ANC delivery partners but I have received exceptional and fast service. Mel at the Brisbane store assured me about the delivery process. Everything went smoothly and the furniture I ordered is perfect without a scratch. The boys were very competent, installed it and took the rubbish away. Thank you Mel xx

Was really worried about delivery with all the negative reviews about their courier ANC, but it went very smoothly for me! The delivery was on time, they built it quickly and took all the rubbish with them. Even came in to do a second sweep to make sure they didn’t miss anything. Plus the dining table is beautiful.

I was hesitant to purchase a couch after reading the reviews but the instore service in Brisbane was great and so easy. My couch was delivered within three weeks (recommended time) and I am so happy with the quality. I only wish they had more in-depth care instructions.
I have purchased both instore and online and although I live 3 hours away from the closest store it is much better to phone and order through the store as you deal with the Australian West Elm. If you order online you are ordering via the US online store and it can be a nightmare from ridiculously long delivery times to the way they debit the payment.

Many Many thanks to both Amy and Cassandra (Fortitude Valley) for your friendly and professional service, exceptional advice and excellent knowledge. You both went beyond to help us out! M&T

Just wanted to thank Anthea and Amy for their great service! They went above and beyond to help me find a piece suitable for my place. Very grateful!

I have shopped from west elm for furniture ,rugs , linen etc for the last 3 years (for my new house) and never had a problem. I love the exclusivity ,uniqueness and variety of the products and reasonably high quality . Read a lot of negative comments on here🙄 if it’s too expensive don’t shop if delivery is too expensive don’t shop YOU HAVE CHOICES PEOPLE....maybe Amart is more your jam ....

Wow! Fast delivery and great price (nabbed it on sale :) )! I love the side tables I received, many thanks West Elm

Brilliant shop. Great style.

Amazing shop - all the assistant's were so glad to help, even the guy i collected my amazing new mango wood bedside table off from out the back! Will definitely be going back!

Fabulous service from Harry
He found the right item quickly and made my visit a very positive experience.

We always buy furniture here, friendly and helpful staff, high quality and reasonable price...the delivery is fantastic and we never had any bad experiences with west elm, so highly recommend

Great customer service and show room. The styling is really well done. Really loving the mid-century range.

I love West elm in the states. The Brisbane store is great and joins with pottery barn. Big thumbs up!

Very nice furniture however at a high price. kind and helpful staff and lots of variety.

Everytime i go there i feel am in different country . Such a great selection of home furnitures

Perfection in every way. Great variety, excellent quality and style for days. Reasonable prices.

Beautiful homewares with a huge variety. Great New Year specials.

Interesting deco furniture

Fantastic customer service. Enjoyed the experience