Downes Shoes

Downes Shoes did a FAB and fun job repairing splits in my plain black docs. I asked for a heart shaped patch over two points of split leather on these decade old shoes. New life!
The ladies in the shop or are so skilled and friendly. And the range of docs is like nowhere else.

i will never buy my docs anywhere else!!! came in here to buy another pair today and as always the employees were SO lovely and helpful - the person who helped me find my size today was just so sweet and made the experience so comfortable and welcoming. nice atmosphere in the store - very friendly and they have a huge variety of cool things. and they gave me stickers which is always a win! love this shop <3

The girls in here are amazing. I ordered a pair online but they were too big. Took them in store and they didn’t have them in my size so I exchanged for a different pair. Needed some stretching and the tongue needed shaving. Went back on Saturday to try them and hopefully take them home and they needed some more. I was hoping to have them for Thursday and the girls said they’d put them on again and have them ready for my for Monday. I cannot wait to get my new docs.

What else can I say? Apart from hell, yeah, this place is crazy good. Staff are helpful and knowledgeable. The selection is large, and they have a room of pre loved Docs. If you need your docs fixed, they can also do this. I love the boxes of cool laces and socks. I brought these cool boots. I'm now chasing the clash shoes.

Today, I found a boutique store that has the best customer service in Queensland IMHO - Downes Shoes. I found them online yesterday and went in to the Valley to have a look.

Everyone in the store was friendly, no pushy sales tactics, just seemed warm and genuine, and passionate about Doc Martens. I have to be honest and say I have never seen so many types of Dr Martens in my life. I did not even realise there were so many!

Found an amazingly comfy pair to come away too.

I highly recommend, even if you have an inkling you might like a pair of Dr Martens.

Awesome place with friendly knowledgeable staff. Always nice and busy on a Saturday in a very good way...you get to meet other Doc fans and chat.

Thank you to the wonderful ladies who made my day with their incredible customer service! ❤ and I love my new little collection!

We went yesterday to find some shoes for my daughter. The assistant was so helpful and I was really impressed with her knowledge of the stock available. The two other assistants were also very friendly and both said hi and commented that they'd be with us soon because they were busy. Such a simple thing but makes such a difference to the impression on entry.
This store is truly a haven if you love this brand. We are going back to buy my daughter's shoes when they come in.

As a first time customer, I was welcomed by a lovely staff who helped me with finding my first ever pair of Docs. She took the time to show me a couple different styles and was very helpful. Thank you, once again for a lovely experience.

I was recommended Downes Shoes by a friend because I wanted to buy Doc Martens boots,
You can tell this shop is family owned, I mean, the moment you walk in, you are greeted by a warm, friendly staff member who made you feel welcomed and relaxed.
Will I go back in the future to buy another pair of boots or shoes and tell my friends to shop there? The answer is yes

Wow! My first visit to this shop and it was wall to wall full of Docs! I bought my first ever pair of Docs. Looking forward to many years of wear
Staff were friendly and helpful.

I recently bought a pair of ox blood made in England boots . I spoke with Leah over the phone and she gave me all the time in the world and answered every question I had with courtesy , professionalism ,and friendliness .
She knew everything there was to know about shoes . Totally on top of her game .The shoes arrived in beautiful condition.
By the way …. this was the only shoe shop in Australia that had them in stock .
Lovely people, and a very , very rare shopping experience these days.
If you are looking for Doc Martins do not go anywhere else .

Excellent Shop. Very friendly, handy to have a place that can fix shoes + sells pre-owned and new shoes. If you want Doc Martens this is the place to go

Was great to visit this store over the weekend and the women here were so helpful and knowledgeable. I really love my new doc sandals and I’m definitely now a convert! Thank you so much

Absolutely fantastic. Staff are friendly and very helpful. Plenty of rare and custom Docs, and heaps of good prices. If you're in Brisbane and looking for Dr. Martens, Downes is the place to go.

What a wonderful place ! The staff are kind and quirky and so bloody knowledgeable! They’re helpful without putting any pressure to purchase, Willow served me and was so amazing. My partner and I didn’t think we’d be walking away with a shoe but both ended up finding such a perfect pair (for a BARGAIN) because of the great service.

I’ve been going to downes for the past 4 years, and will always be my first recommendation for retail shoes.
The floor staff are lovely and bubbly, and the owner is so caring and understanding. She always recognises my face even if it’s been over a year since my last visit.
I know one of my mates was in hospital and couldn’t pick up her boots, so instead they drove them to where she was admitted.
Very personable and caring. Not a bad thing to say.

I don’t usually post many reviews, but I felt inclined to share that the staff at Downes are exceptionally helpful and provided some good ole fashioned customer service that is often a forgotten trait.
If you’re trying to buy any style of doc marten shoe then I highly recommend
visiting and buying from this store!
Thank you!

Excellent service and good selection. I found what I needed after being referred here from a doc martens store.

Fantastic customer service. Gteat knowledge and staff take the time to get it right for you...only problem we had is deciding which one!