STRATA MASTERY - BODY CORPORATE MANAGEMENT & INDUSTRY TRAINING SPECIALISTS

The Gresham Gardens Body Corporate began working with Strata Mastery after becoming frustrated with the poor advice and performance of our previous body corporate managers.

Throughout the tender process Stephanie displayed excellent knowledge of the issues we were facing and since taking over representation has consistently & confidently guided us.

We are very thankful that we made the switch to Strata Mastery as Stephanie's comprehensive guidance once again proved essential in navigating a recent change of the caretaker rights assigned to the property.

I would not hesitate to recommend Strata Mastery to any Body Corporate committee seeking new representation.

I have worked closely with Strata Mastery and more specifically with Stephanie Yun for the past 15months. She assisted our Body Corporate Committee through some extremely difficult times and went above and beyond our expectations. I found Stephanie to be highly professional and supportive in her role, she was able to negotiate some very difficult situations and personalities to forge ahead with the tasks at hand. She is very knowledgeable and an asset to any committee. I highly recommend Stephanie and Strata Mastery.

I have had the privilege of working with Strata Mastery, specifically Stephanie Yun, for the past year, and I can confidently say that their body corporate management services have exceeded all expectations. Stephanie's dedication, professionalism, and commitment to our residential building‘s (Brisbane Casino Towers CTS 51565) overall functioning and well-being have transformed our community's living experience. In body corporate committee meetings with Stephanie, her expertise, transparent communication, and proactive problem-solving have ensured that issues pertaining to our residential building are resolved promptly. Strata Mastery's efficient financial management and responsive customer service have also instilled confidence among owners and residents. Finally, Stephanie's attention to detail has helped to ensure that every aspect of our building's management (e.g., maintenance, compliance, and budget) is flawlessly executed. I wholeheartedly recommend Strata Mastery and Stephanie Yun for their exceptional services that have elevated the residential living quality of Brisbane Casino Towers to new heights.

Dr. Carys Chan
Ordinary Committee Member, Body Corporate
Brisbane Casino Towers CTS 51565

Before writing my review of Strata Mastery I looked at what others have said and I found I concurred with so many of the comments: Stephanie and her team are truly amazing! When I became Body Corporate Chair, I was shocked at the peremptory way we were treated by our previous Body Corporate manager. I felt we could do better. Stephanie was highly recommended but she wanted to talk to us first. I liked that she took the time to engage with us. We have now changed to Strata Mastery and we are so happy we did. Superb service plus excellent advice based on a thorough understanding of the industry. Stephanie is a wonder!

BRISBANE CASINO TOWERS CTS 51565 - Few Body Corporate committees start with the knowledge and experience necessary to be fully functional. We often place all trust in building management and naively assume everyone is conducting their contractual management responsibilities with the due diligence and skill. Our collective inexperience and knowledge of legislation, management agreement and strata responsibilities can cost our investments dearly.

Brisbane Casino Towers Body Corporate Committee (consisting of 379 lots) was no exception. Our common area assets were suffering, our concerns were falling on deaf ears and we felt disempowered. Then Strata Mastery came along and all that changed. The executive team completed comprehensive Committee Training workshops (was our 2nd best investment after hiring Strata Mastery) where we learned about:

• legislation
• management vs body corporate responsibilities
• thorough comprehension of our specific management agreement
• independent auditing options
• building inspections
• forecasted budgeting
• Contractors/contracts/scrutiny and final selection
• Outstanding levy payments

We have the good fortune of being mentored by Stephanie Yun, who took our very naive team of committee members and whipped us into shape and in 8 short months we have collectively turned our building around for the better. Stephanie has a rare ability to get the best out of everyone (including management) and do so in the most respectful, professional manner.

Her commitment to excellence, attention to detail, follow-through, due diligence, and accountability has been nothing short of outstanding. We are forever grateful for her guidance, knowledge, and dedication.

Choosing Strata Mastery will be your best investment. With appreciation, utmost respect and the highest of recommendations I 100% endorse Strata Mastery.

Suzanne Gross - Chairperson, Body Corporate

I have been wanting to write a review for sometime now and there is so much to say, I struggle to condense it into a review that people would take the time to read, so let me just say this............. Strata Mastery and Stephanie are absolutely OUTSTANDING!!!!
Best decision we made as a body corporate committee that is for sure!

Stephanie is brilliant, her service, professionalism, industry knowledge and organisational skills are like no other.
Since onboarding, my role as chairperson is far less labour intensive, meetings are run efficiently and professionally, with dates set well in advanced and minutes precisely detailed.
Stephanie is extremely personable, lovely to deal with and fun, whilst running a tight ship! Our meetings are now well planned and professional, we have never had so many committee members in attendance, which is great for our community.

Strata Mastery have an online portal for all owners, allowing us to access information at any time, it also makes approvals for invoicing and payments easier and far less time consuming.
An important point to mention is that Strata mastery has really defined our committee roles, who does what and when, naturally, this has really helped with the workload for executive members and our caretaker.

Our committee are all volunteers and have been learning along the way, sometimes stumbling, now with Stephanie she has educated us more in 4 months than I have experienced in 4 years.
I finally feel like I can take a huge step back from this voluntary position without getting bombarded with emails and VOCM's and other duties that are not my responsibility and concentrate on my career.

We are extremely fortunate to be in the hands of the best, thank you Stephanie and Strata Mastery, you are wonderful!

If you are reading this and considering a change, I highly recommend you setting up a meeting with Stephanie and see what she can offer your strata community.

Jane
Wattle Hill Apartments.

The Founder of Strata Mastery, Stephanie Yun, is exceptional! Stephanie’s industry knowledge, accreditations, professionalism, organisational skills and highly dedicated service to her body corporate clients is truly commendable and one of a kind.

Strata Mastery has made an incredible difference to our Body Corporate. Within just a few short months of being appointment to our scheme, Strata Mastery has accomplished far more for us than our previous Body Corporate Managers ever achieved in all the years that they were engaged. There is no comparison!

The Strata Mastery team offer a number of administration, caretaker performance management and training services other Body Corporate Management companies we have found, simply cannot and do not offer.

The Committee Members/Owners are often seen exclaiming, ‘Thank God for Stephanie!’.

Changing to Strata Mastery was the smartest decision our Body Corporate Committee has made.

Strata Mastery would have to be one of the most informative amazing courses I have done. Stephanie's knowledge on all things to do with management rights, Strata Management, Building codes, Any legislation is phenomenal! I did the 4 day course and would highly recommend it to anyone who wants the knowledge that you didn't even know was out there to learn! Better your self and your business! Extremely professional. Stephanie also helps you after your course and can put you in touch with contractors, that are fantastic ,qualified. She has a large data base.

" 5-STAR PERFORMER - 'Strata Mastery' (SM) was appointed to manage our multi-leveled, 3 tower, residential scheme ('Wattle Hill' CTS 28526) on 17 December 2021. With change, naturally there comes an element of apprehension but Stephanie Yun and her team of Managers, have proven time and time again that they are a body corporate management organization that you can certainly count on.

Value for money, prompt service and impressive knowledge of body corporate building compliance, management of day-to-day technical challenges and issues, including balancing the many interests and agendas of individual lot owners, whilst improving the overall capital value of our (joint) asset, is just a few ways that I would describe the type of services we have come to benefit from.

On a serious note, 'Strata Mastery' single-handedly turned things around for our scheme with regards to securing insurance policy offerings (when no insurer would) and also went above and beyond to improve the overall (internal) culture of the scheme, which most Managers/organizations overlook. Both living and working at WHA is now an absolute pleasure and a place that I am very proud to call my home. Only through 'genuine' service do changes such as these occur. Thank-you SM.

Ewan Blair, Building Manager, Wattle Hill CTS 28526 "

Stephanie Yun (Strata Mastery) is an excellent Course Facilitator. Her professional approach made the training program interesting, fun and moved at the right pace. Stephanie communicates in a way that was easy to understand, she clarified points where needed and provided answers to questions at anytime that was required rather than at the end of the workshop. Her tailored course to suit our exact needs were beyond expectation and delivered to a high standard. I would highly recommend any of Strata Mastery classes for anyone requiring strata or building management knowledge.

We had a great training session with Stephanie from Strata Mastery. An absolute 'must-do' activity every Strata Manager or Facility Manager or Body Corp team should undertake. Stephanie's training will help you to obtain compliance accreditation in the building management industry .

“STRATA MASTERY - ASSIGNMENT OF MANAGEMENT RIGHTS TRAINING COURSE - If you are planning to buy a (body corporate) management rights business or want to upskill within this strata industry, I would strongly recommend Stephanie Yun of "Strata Mastery". Stephanie was referred to us by our Agent and Body Corporate Lawyer, in preparation for our Assignment Interview. In just 3 days, the assignment of management rights - "New Entrant" Training Program, taught us professional business practices and was extremely detailed. The knowledge and confidence my husband and I both gained from the course was impressive and without doubt, better equipped us for our assignment interview. Stephanie was incredibly patient. Believe me, it was well worth the investment! Thank you so much Stephanie! - Andy Ko & Carol Ho."

JKR Property Group were referred to Strata Mastery and Stephanie Yun as part of our appointment for facilities management services at a large residential development in inner Melbourne. JKR Property Group delivers specialist building and facilities management services across Melbourne and our existing working knowledge of industry put some pressure on Strata Mastery to value-add our already established business systems and practices. Despite this challenge, we could not have been more impressed with the in-depth program and relevance of the course content. Stephanie’s technical knowledge, exceptional coaching and communication skills and obvious dedication to the Owners Corporation sector is elite. Course modules not only clarified quantifiable performance standards but offered site and contract-specific practical assistance in meeting our considerable compliance obligations within the development. The 'Strata Mastery' training course was well worth the investment and enjoyable to undertake. We look forward to continuing our professional dealings with Stephanie Yun.

During our appointment as owners/operators of a management rights business in Brisbane's CBD and whilst assuming a (non-voting) committee member position, Stephanie Yun (of Strata Mastery) was successfully engaged as our Body Corporate Manager. Stephanie is the consummate professional. Stephanie possesses a wealth of legislative knowledge but what is more rare to find in a Manager, is both BCCM Act and building compliance detailed support. The complete package!
In addition to this, phone calls and emails were always responded to in a timely manner and no question was considered trivial or irrelevant. The enthusiasm, dedication and passion shown toward clients and the strata industry is in a word, unsurpassed. Stephanie is particularly skillful and adept in managing any difficulties/disagreements between committee members, lot owners, service contractors, caretakers and negotiating agreeable outcomes. Highly recommended.
By Gerry & Robyn Godwin, Previous Skyline Terrace, Owner/Operators of Management Rights

Stephanie Yun (of Strata Mastery) is a wonderful, engaging presenter.

My son and I both enrolled in the, fully customised (site specific) Strata Mastery - 'New Entrant' Training Program. We found Stephanie to be very easy to listen to and the training was just the right mix of theory, practical application and industry related anecdotes.

After 4 days of intense training, we found that our initial understanding of management rights was very much improved. We have nothing but praise for Stephanie and her course. The training genuinely helped to build a great deal of confidence and provided us with essential in-depth knowledge of the ins and outs of management rights.
This is a must for any newcomer! Highly … Highly ….recommended! By Shekhar & Paritosh Naidu, Management Rights Investors.

My wife and I are new to (body corporate) management rights. After thoroughly researching the market, we engaged StrataMastery for guidance on contract obligations, underlying industry risks and legislative compliance. We were absolutely delighted with a very well-structured, one-on-one, course. We quickly discovered how much we didn’t know, but most importantly where to find the right answers. The experience with Strata Mastery as our trainers was outstanding. Staff managed to communicate hard content into easy digestible pieces and useful anecdotes helped to reinforce and highlight key messages, making the session fun and interesting. We now consider Strata Mastery our training partner and go-to for any forthcoming business challenges. We have no hesitation in recommending the Strata Mastery training course. Jesus Pardo, Prospective New Management Rights Investor

“OUR STRATA MASTERY TRAINING EXPERIENCE EXCEEDED ALL OUR EXPECTATIONS AND WE WERE IMPRESSED BEYOND WORDS - We cannot emphasise enough the importance of undertaking the "Strata Mastery" - 3 Day - Caretaker Performance Management Audit Training Course. In a word, our experience was phenomenal! The legislative/compliance knowledge, immediate, hands-on and fully customised course went far beyond our every expectations and taught us not only how to comply with our building management agreement but where services and duties fell outside our service agreement (and were therefore an additional stream of income to our business). We strongly recommend Stephanie Yun of "Strata Mastery". The course is essential for anyone looking to start a body corporate management rights new business or for those looking to advance their technical knowledge and excel in their role as Building Managers/Property Managers - Dylan & Grace"

“I recently enrolled to the ABMA – Strata Professionals Annual Induction (“SPAI”) Training Program with Stephanie Yun. I was extremely grateful for the kindness and professionalism Stephanie extended to me. Although I have owned and operated Management Rights for over two years, I gained so much from the training program I honestly wish that I had attended the workshop earlier! I will be telling all my MR friends about Strata Mastery. I know that they will also find the course very helpful. Stephanie’s encouragement also gave me a lot of confidence. Her extensive knowledge and professional attitude is excellent. I would urge the community as a whole (committee members, lot owners, caretakers) to get training or seek guidance from Stephanie Yun. The workshop concluded at 4:30pm however Stephanie stayed on until 6pm to assist me with my personal queries. I will be keeping in touch with Stephanie and only wish her well.”

Over the last few weeks the management team I work with have been wanting to upskill our knowledge and create a better, more efficient work place. Strata Mastery has done just that! We have had an excellent experience and the course provided us with a lot of beneficial information and procedures we can now implement to create a better more structed environment. I would highly recommend this course to people that feel stuck or even need a better perspective around Strata Management.

“The two days I completed with Strata Mastery were hugely beneficial to my knowledge and understanding of everything that relates to Bodies Corporate and especially to my role as a Body Corporate Chairperson. Clearly, Stephanie is highly experienced and knowledgeable. Her delivery of the presentations (Northern Territory - ABMA "Strata Professionals Annual Induction" & STRATA MASTERY "Body Corporate Best Practice" Training Programs) was clear and concise, supported by real-life anecdotes and tailored to the laws and regulations of the Northern Territory and my own complex bodies corporate (mixed use) structure. I'm genuine in saying that I enjoyed the 2-day programme. Stephanie succeeded in opening the eyes of everyone in the room! I have no hesitation in recommending Stephanie Yun and Strata Mastery to anyone looking to broaden their knowledge and give them confidence to properly perform their roles as body corporate members.”