River City Cycles

I wasn’t in the market for a new bike, but Craig presented me an offer I couldn’t refuse! A new Cervelo s5 was the dream bike I never knew I needed! Absolutely the fastest, smoothest and most enjoyable bike I’ve ever ridden. Craig and the team are incredibly knowledgeable and know their products inside out. Would absolutely 10/10 recommend buying your next bike from River City Cycles.

The team at River City cycles took care of my bike yesterday. They listened to my concerns even though I don't speak fancy bike talk and explained what they had done. I took it for a spin this morning and it feels like a new set of wheels. Highly recommend

I unfortunately was in the market for a new bike (crashed the old one) and with my insurance payout, set off to find a new bike. I visited a number of stores around the area and the big difference between them all was communication. River City (specifically Craig) were by far and away the best here, they listened to what I wanted and throughout the process were amazing with updates. Because of this I purchased the bike that I wanted and was suited to me. The store was approachable, welcoming and most importantly honest and trustworthy from day one. Will be recommending to all my friends and family in the market for a bike to at least have a chat to Craig and the team.

RCC were awesome to me and the purchase of my new bike!!!! I put a deposit on a Cervelo R5 on 22nd January 2022. Due to unforeseen circumstances and COVID, I only received my bike in November 2022. Craig has delivered unbelievable service during this time, keeping me updated and hassling Cervelo on my behalf. The R5 still hasn’t arrived but Craig has got me riding an even better machine, the Caledonia5. I’m loving it. It sparkles and is a smooth ride with precious shifting!!! Thank you Craig for keeping me calm during the waiting game #patience and thank you Cervelo for my new merchandise 🤗, thanking me for my patience 🙏🙏🙏

Craig always looks after my bike with the upmost care and patience. After a few years of being ridden everyday and everywhere it was a little tired. River City Cycles gave it a complete overhaul and it now feels like it did when it was brand new. Craig also coordinated my work with Carbon Steed at the same time, we had a few little touch ups on the frame at the same time. Cheers Craig, the outcome is perfect!

All I can say is A1 service.
I am based in Melbourne and recently purchased a bike privately in Brisbane that required packing and shipping. I found River City Cycles online and gave them a call to ask if they could help out. The owner Craig Saunders from the moment we spoke, was polite helpful and incredibly attentive to my needs. The service was efficient and my bike is now on its way to Melbourne.
If this is the service that Craig and his team provide, my next major bike purchase will include a trip to Yeronga Brisbane to spend my money. Thank you again Craig you have gone over and above, anyone reading this review support an amazing business that will go over and above to make sure you are happy.

Just had my bike serviced from here. Very quick turn around, extremely professional and friendly service. Craig and his team clearly know what they are doing and I love to support small and local business. Will be a return customer for sure.

I recently got an off road handcycle from Poland. After my 3rd ride the Di2 shifter stopped working. I had hardly any luck with the company I got the handcycle through. So decided go to river city cycles and they were absolutely amazing. Very kind and made the time to get my Di2 shifter working again.
Thank you

Great local bike shop! Very friendly and knowledgeable staff and a nice range of beautiful top end bikes for sale.

Just purchased an e-bike with Craig and the team at River City Cycles. What stood Craig's business apart from other stores, was when we walked inside, we were immediately greeted and once he established the bike was for my wife - he directed all questions to her. This allowed him to get a great understanding of what she was after in a bike and make her comfortable. Craig soon led us to what is the ideal bike. Looking forward to doing more business again in the future. Thanks

Craig and Tom were great all throughout the purchase of my new SuperSix Evo, they were extremely friendly and helpful. They assisted me with the customisation of the bike and its been perfect ever since.

Craig has been helpful at every turn. He was enthusiastic when I walked in, listened to what it was that I wanted, and had options for me. When the bike I ordered couldn't be delivered, he made the effort to seek out an upgraded alternative and did me a great deal. Follow up service has been great with a minor problem fixed at no charge. The bike is better than I ever imagined it could be. No hesitation in recommending RCC and its crew.

Craig was easy to deal with, knowledgeable and friendly!
After encountering some supply chain issues well out of his control Craig came through with the goods!
Couldn't be happier with the service. Would 100% recommend.

What I love about RCC is they are not a one brand bike shop. This sets it apart, and Craig only has products that he likes. With Craig’s experience as an international cycling, this means a lot. I recently purchased a Cervelo Aspero 5 gravel bike. It was a fantastic purchasing experience. Craig and I discussed what I was looking for, he sourced the bike I wanted, kept me updated through delivery and then presented it to me when it was ready. It was seamless. Great guy, great shop

Craig and the team at River City Cycles are professional and approachable. This is what a local bike shop should be. Their service was brilliant and they did not try and push me to purchase things I didn't need. I am the sort of person who likes to ask lots of questions and they were more than happy to assist. I shop online all the time, but there is nothing quite like having a good relationship with a local shop, and RCC do that exceptionally.

Picked up my new BMC RoadMachine from Craig and the team. Best ever bike I’ve ridden. As always with Craig he applies great passion and enthusiasm with customer service and attention to detail. I think he was more excited about my new bike than I was. Highly recommend this family owned business be it for top end bikes or families and kids. Thanks as always Craig and team.

Exceeded expectations. In January, Craig and the team put together my BMC Roadmachine 01, however, was stuck overseas until early April,, when I picked up the bike it was configured perfectly. Craig set me up and explained all the operations, given this was my first Di2 bike. The bike itself is superb, and rides as comfortably as my Ti Litespeed, with a great deal more stiffness. It accelerates and handles like a dream. My first experience with River cycles was about 20 years ago when they built up a Teschner frame for me. Service and attention to detail was great then, and remains so today. Totally recommend Craig and the team for their friendly, professional approach.

Update - Recently (sept 21) Rivercycles gave my 2004 Litespeed Tuscany, 10 speed record a birthday. Full service, headset, bottom bracket, carbon component and frame crack check, bar tape, replace cables all round. Result : bike is fabulous. The braking modulation has improved immensely, gear changes are crisp, and I reckon its easier to push after the BB service . Another 5 star result

Good service. No problem ordering in a specific bike that I had been planning to purchase for some time. The salesman took the time to make sure my daughter's bike was properly adjusted. A quality bike that fits the rider makes riding more comfortable and enjoyable.

Great experience here from Craig and the team. This year I've purchased a bike for my daughter, as well as a bike for myself. Great range and fantastic service helping us get the perfect selection to suit our needs.

I ordered a BMC Roadmachine One off Craig from River City Cycles before Easter and there was a 5-7 week wait. I was happy with this but then he rang and offered a bit higher spec that was a available before Easter. I am a tech person and really appreciated the info Craig provided to back up his cost of a higher end bike that has a superb frame and 2x24 SRAM group set. H It finally arrived at 4pm on the day of the 3 day lockdown before Easter. Dimitri and Craig pulled a miracle and I picked up my new bike that evening. I am an older bloke who built my business on customer service and Craig and RRC certainly delivered in spades.The BMC and service is more than I hoped for.