Kaisercraft Mt Ommaney

Has everything you ever wanted to do with craft. Was impressed with how much to offer. You want it get it there. Disabled access

Love this shop. Lots of craft supplies and gift ideas.

Many various items. General store

My friends and I went into this store today to find some fun activities to do on my 21st birthday. When we got to the counter to pay, the girl was so rude to us, acted like we were stupid. My friend paid and grabbed her stuff and the lady shook the receipt in her face and said “do you want the receipt” so rudely towards her. She then proceeded to snatch everything from my hands and acted so demeaning towards me. My friends and I were shocked by her customer service skills. One of my friends literally had to walk away from the situation as she was so upset about how she was treating us.

I have just had the most AWFUL experience inside the Kaisercraft store (after happily buying Kaisercraft arty supplies for years). I don’t know who is training your service staff (if at all). I wanted to buy a full kit for DIY Cuts dye cut and embossing machine, along with a total of about $50 worth of additional tools and stencils, for a total purchase of $200. I asked if they wouldn’t mind including a bag with my purchase since I had used all my existing bags and would have difficulty toting the big box for the DIY Cuts machine as well. The girls behind the counter said $1 for a bag. I asked them to include it and they sniggered and said no. Are you serious? I asked if they were able to ring up my $200 of purchases as well as the bag and then give me a $1 discount. “No.” Seriously? You are not willing to gift a client a bag that might cost you about 30c off your bottom line, in order to make a $200 sale and also keep a client happy, loyal and feeling grateful towards your business? I had just a 6 hour shopping day that day in a major centre, and had cheerful interactions with every other person and shop I purchased at, EXCEPT yours. I was so aghast I did not know what to say. I just left in silence (leaving all my purchases back on the shelf). The end result of this interaction is that you have lost a loyal purchaser of Kaisercraft goodies for life, and you have a very unhappy customer who is sharing with everyone in my tribe how awful my experience was with your service and attitude to customers. For 30c!!! I would much rather have been sharing a story of how wonderful and customer-oriented you are as a business, but instead I will am having to share my appalling experience to friends, family and all the artists in my circle of influence. I’m a business owner too, and if I treated customers the way you treat yours, I wouldn’t be in business for long.