Freedom - Jindalee

Exceptional Service at Freedom Jindalee – A Shopping Delight!

My recent visit to Freedom at Jindalee left me thoroughly impressed, and I feel compelled to share the outstanding experience we had with the staff, particularly with Cassie.

Upon entering the store, we were warmly greeted by two staff members. Cassie, the female staff member who approached us, went above and beyond to assist us. We originally came in with the intention of purchasing FRED Canisters for my pantry, and Cassie's expertise and helpfulness made our shopping experience truly delightful.

Not only did Cassie guide us to the FRED Canisters, but her knowledge of the products and willingness to offer assistance led us to explore additional items that we hadn't initially planned to purchase. Thanks to Cassie's recommendations, we left the store with more items than expected, and we couldn't be happier with our choices.

Cassie's dedication to ensuring customer satisfaction was evident throughout our interaction. Her friendly demeanor and genuine interest in helping us find the perfect items for our needs truly stood out. It's refreshing to encounter such exemplary customer service, and it significantly enhanced our overall shopping experience.

I want to express my gratitude to Freedom for hiring amazing staff like Cassie. The consistently exceptional service we receive at every Freedom store we visit speaks volumes about the commitment to customer satisfaction within your team. Thank you, Freedom, for creating a shopping environment where customers can feel confident and supported by your knowledgeable and friendly staff.

In conclusion, our visit to Freedom at Jindalee was nothing short of fantastic, thanks to Cassie and the rest of the team. We left the store feeling satisfied with our purchases and appreciative of the top-notch service we received. Well done, Freedom – keep up the great work!

Really good service from these guys. Awesome curtains. Easy to install

Wian, from the moment we walked in your customer service was impeccable. You showed complete dedication to your role, you listened to our needs and wants and delivered the best recommendations. You were so kind, patient and helpful. I walked away so content with the way you treated us and made us feel during our shopping experience. Your product knowledge and knowledge of tones, layouts and warmth was so informative. Although we are yet to purchase, Wian has left us with a wonderful feeling for Freedom, he is truly an asset to your company.
Katie and Dave

Received great customer service from Amy in relation to the purchase of bedding. Very professional and helpful.

Love Love this store and had the best sales assistant Annita at Jindalee Homemaker Centre. Annita showed us various lounges and which types can be arranged in all ways and had the experience and knowledge to foresee by investing her time with you of how your house looks and what types of rugs or 3 seater or 2.5 seater will fit the design aspect of your house. Freedom we stayed with was because of the great quality and super sale and most definitely there Sales Assistant Annita L. Thanks so Much!! Nothing was too much trouble. 🤗💛

Would like to acknowledge the excellent customer service I received today from all 3 members of staff working. Polite, friendly and helpful. Makes such a difference to a customers experience.

Renee helped us buy a sofa & some accessories. The next time we walked in she recognised us and we felt like she went above and beyond with customer service.
Definitely happy satisfied customers and so in love with our new leather sofa.

Mia was incredible in assisting me with my complicated curtain purchase. She went the extra mile to locate exactly what I needed, knew the product details to advise me and even helped take the two large bags out to the car - amazing!! Highly recommend!

Wife and I today we're looking for a lounge suit. We went to Freedom. Badi a sales rep was very professional, kind, Caring and took the time to show us a range of products which suited our needs. We weren't pressured and the manager did a deal on our purchase for us. We are very happy and would recommend freedom at Jindalee to anyone looking for amazing customer service.

Our recent experience with Susan from Freedom Jindalee was outstanding. She went to no end of trouble and time to assist us on purchasing couches, bedding, outdoor and decorator items for our new house. Her friendly demeanour and genuine interest in wanting to help us was so refreshing. Thank you Susan, we will be back!

Always a pleasure to shop at Jindalee Freedom, quality products and honest about delivery times (sometimes a wait but worth it) - I have been served a few times by Suzanne and couldn’t ask for better service! Will definitely be back for more items :)

Damir Mrso from Freedom Kitchens is an absolute legend. Helped us every step of the way, including superb after-sales service. Super professional with the patience of a saint. Well done, Damir - you're a real asset to Freedom.

I bought a sofa two days ago and returned it today... their team and management were really nice and helpful... first they offered me 25% off to encourage me to keep it... and when I insisted that I prefer to return it they were so helpful...specially the manager I think his name was Carl... and a sale person namely Elaine T

Darrick was super helpful and professional in showing us what we reqired. Amazing customer service.

Wide range of furniture, very helpful staff and reasonable prices. There are several other furniture stores nearby, so we looked at several others as well before deciding what to purchase.

Nice store well layed out and the staff member that served us was so friendly she made our day. Thank you 😊

Awesome customer service, came in post sale and added to my order, and they honoured the discount as I spent over $3000.

It's great that they're accepting the GE credit line now including the sales. The staff are very helpful..

Great products & service. The manager really helped us find a perfect solution to our conundrum!

Wonderful friendly staff who were only too happy to help. Would definitely shop here again