Factorie Surfers Paradise

I went in yesterday with a friend, and these two guys we’re very welcoming and lovely and one of the new people I believe as well, striking up a conversation and taking care of us, really recommend coming back, thank you!

The guy that works there, amazing vibes! made me feel so comfortable. Someone give him a raise 10/10!!!

Cute tops and skirts and staff are very helpful and friendly

The young girl working there Friday 15th July has a disgusting attitude and then makes up excuses to try and justify it. I went to purchase 2 shirts totalling $80 after spending $300+ the night before (that girl was amazing by the way and told us we had $20 voucher to come back and use) when I handed her our perks card I said are our vouchers on here (as I've never used it before) and she answered yes. After I paid I questioned the price she proceeded to tell me I never asked her that nor can she check and tried to push my purchase at me. I tried explaining that I would like to use my vouchers and that's the reason we are back. After a long back and forth and the attitude getting worse and telling me she can't refund me as her boss has called her asking why she is doing (im assuming) fraudulent or incorrect returns, rather then a sorry i never actually heard you or something. I told her that's not my problem that you are under the watch of your boss but as I asked can you please refund me and redo the sale so I can use my vouchers. She once again plays a sob story about her job security and refusing to answer my question. I asked for a full refund. So she completely lost the sale and I will also be in contact with her manager. I would be appalled if this were my team members speaking to customers like this

When entering the store this afternoon I was ignored by the sales assistant as she was too busy on her phone to even acknowledge me or any of the other customers instore the entire time we were in there. This is the second time this has happened here, safe to say I won’t be returning here again and I’m certain the other people attempting to shop aswell today will not either. Worst service in this store.

Why is a young girl by the name of Hailey not working at factorie in paradise center ? Factorie is not the same . This young lady made the store welcoming and help you with clothing new what suited your body type we fly from Melbourne to shop at your store . My child unfortunately will not go their anymore because Hailey is not there anymore . And no my child and her friend Won t go down to harbour town because it is to far to travel . Thanks for taking your bes t sales assistant o yt? Of factorie paradise center. And you ma yy not be a mum so you don't understand what it is like yo have a daughter who has a clothing addiction and will only shop at factorie surfers. Bring her back to the store she made the store the best clothing store to go to .