Harvey Norman

What a wonderful experience.
After going from shop to shop, looking for somebody that can tell us a difference between various models of cookers and ovens, we finally came across Sean from this Harvey Norman branch. He was superb. He was honest, and he was everything we were hoping to find in a salesperson thank you Sean
BTW we bought an Electrolux induction cooker.

PS: The delivery guys were not as good

Roger was so helpful when we searched for bathroom items. Not only he identified pros and cons of various bathroom accessories he also helped to ensure items we ordered will be available on time and arranged delivery without any hassle. Roger a valuable staff at Harvey Norman. 👍👍

Once again my experience with John and North goes way beyond excellent customer service. This is the second time within a few months that John has gone above and beyond to help me. I would give 10 stars if possible.
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I was dreading the prospect of buying a new smart TV. Over the last few weeks I've been talking to a few sales staff in various stores around the inner west but after every conversation I felt more confused than when I walked into the store. Then I met Sonya Allen at Harvey Norman Alexandria. OMG! What an amazing experience. Sonya was able to make complex matters simple and turn obscure jargon into easily digestible language. I asked her a ton of questions all of which she answered with patience, understanding and refreshingly simple language. No hard selling. I'm not sure what the secret sauce is but I reckon stores selling technical goods would double their revenue if their sales staff demonstrated the intelligence, patience and goodwill of Sonya. Needless to say, I will be making my purchase of Smart TV from Sonya and will be following up with a few other computer related items.

My wife and I shopped for laundry and kitchen white goods. The help I received from Jasmin and Allen was super comprehensive.
Do recommend!

Each of my purchases at the shop has been a fantastic experience with Sonya. Appreciate the continuous assistance and for consistently delivering excellent customer service. Thank you, Sonya!

We had an extensive tap, basin bath order… Carmen at HN Alexandria very patiently helped us over 2 full days, with expert knowledge and excellent design suggestions. Everything arrived in order! Thank you Carmen

Thanks so much to Pav (& the knowledgeable team member on the coffee machine whose name I have forgotten sorry!) for the wonderful customer service while we looked at and compared a number of coffee machines before leaving with a Jura! Appreciate the insights and knowledge on each model and the time taken to show us all the features.

Great range (and cricut bargains). Opt to buy my big ticket items here. Ok undercover parking as can get very busy.

Picked up a new up-specced MacBook this morning. Thanks to North and Sonya for their perseverance in getting this in from their supplier. Sonya is a credit to your business. Fantastic attitude and knowledge and she was able to help with some other gadgets I ended up buying as well. I'll be back.

I recently had the pleasure of visiting Harvey Normans Alexandria to purchase a new keyboard and mouse. Upon arrival, I was warmly greeted by the friendly staff, and Sonya and Nimish went above and beyond to ensure that I found the perfect products to meet my needs.

Not only did they offer a wide selection of high-quality items, but they also took the time to explain the features and benefits of each option. Their expertise and attention to detail made the shopping experience both informative and enjoyable.

What really stood out to me was their positive attitudes and willingness to help. After a long shift at work, their kindness and enthusiasm helped to improve my day. I felt valued as a customer and appreciated the extra effort they put into finding me the best deal.

Overall, I highly recommend Harvey Normans Alexandria for their outstanding customer service and exceptional selection of products. Sonya and Nimish truly went above and beyond, and I will definitely be returning for all my future tech needs

I had a great experience here with Raisa. She attended me immediately, listened to my specific situation, and helped me pick the best equipment for my circumstances. She didn’t try to sell me the most expensive item, or haggle me into buying a more “premium” brand.

I would definitely recommend her and come back specifically to seek her expertise.

Definitely the best Harvey Norman I have been to, staff are always helpful to me and my family. 👍

Great store, excellent location and stock on hand. But by far the most exceptional aspect of this Harvey Norman is the gentleman who looked after me Benjamin.

He's product knowledge, patience and attitude are unparalleled.

Thanks mate, I will be back.

Amazing service and customer care by Amro and Sarah. We went in with our specifications for all bathroom needs to fit our a new build and we were looked after so well. The service and product knowledge were second to none. Excellent range of products. They also have a great selection of tiles - we will be going back for that also. Highly recommend

I have to say that I was very impressed with Sonya Allen from the TV department. She has been so helpful and assisted our family in buying a LG 83’’ TV. She explained it beautifully, and arranged our delivery and helped me find an installer. She also helped me with a price match. She is amazing to deal with.

I’ve had two experiences with Sonya in the technology section, both of which have left with nothing but positive words for her. Sonya’s approach to her work is one that should be acknowledged, her desire and dedication to want to help the customer is admirable. She is one that shows care and genuine interest in what the customer wants where both times has significantly helped me with each purchase. I would definitely recommend asking for Sonya’s help if you’re ever in store.

Huge shout out to Charmaine! Thank you for your superb customer service!
I ordered some heaters for click and collect that the website said we’re in stock at the store. When I went to checkout, I was surprised to see I could collect the same day. About 30 minutes after I get called from Charmaine letting me know the heaters weren’t actually in stock but she could have them for me either a day or two later., I picked them up two days later with no issues at all. Thank you Charmaine for just communicating with me throughout my order process! So refreshing 😊

Beria was amazing to deal with. She has so much knowledge and patience to share that with you. You feel so confident with her advice that you happily make the purchase with no doubt in your mind. Amazing customer care I received from her! She is now my go to person for all of my projects.

Fantastic customer service from staff particularly Sonya in the computer printer section, great product knowledge to help assist in getting the right product. Thank you !