Australia Post - Ashfield Post Shop

One should always have low expectations of Australia Post these days, especially a retail store like Ashfield which has a large retail area selling junk and trinkets, and often long queues. However, all of the staff here are mature, friendly, calm and efficient in the four years I have been visiting this outlet. In particular, Lisa consistently provides a high level of friendly service, she does not treat you like a commodity, she is a good listener and knows her stuff. As Australia Post crumbles and decays from within, it is nice to know that staff like Lisa are still smiling and holding firm. (This store is directly operated by Australia Post, it is not a LPO).

Warm and friendly staff, who anticipate complex procedures with absolute consideration. Had difficult paperwork to complete for an application, and as it was the first the manager had managed, they called to double check the process. I really appreciate the effort made for a seamless experience for all, and my application was a success. Thank you Ashfield Post Shop!

I don't usually review post offices, but wanted to call out the staff here for going the extra mile and providing excellent customer service. My wife and I had loads of packages to ship to the UK, and we were very disorganised - we bought packaging at the post office and spent ages taping up parcels, filling out customs forms, etc. The staff were so patient and helpful, especially Lisa. And the packages we sent by air arrived promptly in England. The ones we sent by boat are still out at sea somewhere, but that's to be expected - we're sure they'll get there in the end.

The staff here are so patient. We have just submitted two passport applications, and Lisa was so thorough and calm, particularly given it was a Sat morning. Highly recommend - have only ever had very positive experiences here.

Great Manager a wonderful friendly team. Truly a pleasureTo work for Australia Post and serve The Ashfield community For the past 34 years......I love my job ! I would like to thank all my customers for being so patient with us every Saturday morning trading. I know it gets hectic. A long wait Thank you

I went to this post office last week to do my kids passport I met one of the officer she’s very nice and helpful and next to her the man I think he’s a manager also nice aswell I so impressed with this Australia post . I forgot to ask her name next time I’ll go and do the passport for another doughter I definitely ask her name and write the review for her . ❤❤❤Yes I think her name is Lisa . I love to always come to this branch ❤❤❤❤

Lovely place to be , people are nice and service are quick. But very high volume visit . Need to be ready around 15-20min .

Very accommodating staff particularly Ms. Bam (hope I spelled it correctly). She’s knowledgeable about her role and the processes involved. Our passport application had completed smoothly without any hassles. Highly recommended her and this branch😊. Thank you.

Thank you for the awesome, friendly and careful service from Lisa today who took me through the various options in sending my package overseas. I felt that she really cared and was genuinely friendly. Thank you.

I had the best experience with this lady called Alice. She was very helpful and respectful. Thank you so much for being so considerate and I hope there are going to be many assistants like her in the future.

I needed to post a package overseas which I hadn't done before so I wasn't sure exactly what to do, fortunately Alice was very friendly and helpful and made it nice and easy. Much appreciated!

Efficient, helpful and professional staff when picking up a parcel and from what I could witness towards other customers

Really helpful and friendly service!

Friendly staff, rotating stock, good PO Box service. They do the best they can, and it shows. Respect them, they respect you.

Fast, one stop passport application.

I do wish they would open earlier, though.

I've retrieved parcels here for 3+ years, staff are friendly, never had an issue.

Staff knowledgeable and friendly. Service efficient. Waiting time acceptable.

They were very helpful and patient when I was sending an international parcel from there.

Exceptional service and staff...

5 for the staff in store here, not the delivery service!