PACK & SEND Head Office

Booked a delivery with Pack & Send few days ago, has a minor mishap with the pick up time. Annie Lord from the head Office helped me with the delivery and she was extremely kind and patient. She also followed up everything and double dosing all the details via Email. So much Effort for just ONE SINGLE customer. I would like to thanks Annie again for all the hard work.

Great packaging for expensive paiting

DO NOT TRUST THIS COMPANY! One you use their service and agree to shipping terms and conditions, you will agree to additional unauthorised charges to your card on file!! They just invent excuse of additional charges from their carrier without providing any details and then when contacted they become very defensive over the phone instead of explaining reason for additional charges. Worst customer service ever!

DO NOT TRUST THIS COMPANY! Pack & Send missed every promised delivery date and forced me to re-direct my belongings to a different country. They charged me $800 for re-delivery which was more than double the initial cost or $800 to return to sender. These were my only options otherwise they would destroy my belongings. A month later I am still waiting for my belonging.

I can't even give one star to this business, it would be too much credit, for their bad service they provide and their disrespectful manner to treat customers. I shipped a parcel To Venezuela online, i paid $250 for the shipment and warranty, the parcel was due to deliver on the 9th Dec 2021, there was an error with declaration form, no detected by this people prio to send the parcel, when the parcel arrive to the country destination, i advised Pack and Send online customer service about and over charge issues, because of a declaration error.. they asked for receipts to request an amendment, the day before Chantelle one their a customer agent, emailed me saying the country customs has rejected accept the declaration amendment. My receiver in the destination country whom work within international shipment industry contacted the parcel carrier third party company (DHL) Venezuela, who asked for the same documentation that Pack & Send requested to amend the declaration. Meanwhile the Pack & Send customer care told that they rejected it... I speak the local language Venezuela, was no difficult to resolve the issue with the Venezuelan team. But Pack & Send Australia has been the worse! the manager was rude, uncaring, and did not care, everytime i call the bark at me over the phone and make feel, i am bothering. My parcel still unresolved, it was a Christmas family gifts which it won't arrive on time, if arrive... this people is the despicable, they won't take responsibility for anything, no customer services values at all. On top, i am fearing for the items, i requested of their super restricted warranty policy and it looks like anything happen i may lose my money, in total i have over more $400 dollars sending a box with this people, plus the $value of the items, and nothing has been take care of by them. I complaining to raise a complaint through the consumer tribunal, this Pack & Send people are misleading customer about their services and products, they sale a warranty that do not cover responsibility for anything and not visible when you doing your own selfservice online. On top their self service process requires to handle the parcel Open! and it something is missing they want cover anything, regardless the warranty they make you buy, believing it would be a safe way to secure your parcel items. I DO NOT! RECOMMEND THIS BUSINESS TO NO ONE . Online self service is even worser, they blame at you the whole time, claiming its an online self service.

Unfortunately, a score of 0 isn't an option. 2 1/2 weeks I've been waiting for them to pick up my parcel (which I booked a week in advance). Sent emails with no response about when the parcel will be picked up. When I called them, and finally was able to get through, the consultant who was so rude, told me they can't deliver my parcel, so now 2 1/2 weeks later and taking my money, my parcel still hasn't been picked up. Plus the rude consultant instead of transferring the call like she said she would, she disconnected the call.

1* is already too much. The support service provided by the head office in relation to their "online parcel" is beyond APPALLING all they do is make sure that you will use one of their franchises by not providing the relevant information. I will NEVER try to use them again.

Highly recommend not using this service. Multiple items have been lost in transit and I was denied a refund even though I purchased warranty. Poor customer service too.

Took our money. Did not deliver.

Bad customer service.