Samsung Parramatta

"Visited Westfield Parramatta and snagged a Samsung S24+ at an amazing price! Huge shoutout to Edwin for being the pricing and features guru. Super helpful guy – definitely deserves 5 stars! ⭐⭐⭐⭐⭐"

5 star service from RAM. Looked after me after I dropped my old phone and my photos and information was not backed up. Took me through everything, purchased a new samsung s24 and he managed to take his time out of a busy day to transfer all my information to my new phone. Thank you and great professional service from him

Great service, replaced my screen protector on the spot for free for my Fold 3. It still had issues but that was due to my phone defect and not their fault but they suggested I send back for repairs and they would lend me a temporary phone. I went to Liverpool Samsung last time because it had better reviews and they wanted to charge me. Don't trust those reviews anymore I think Parra is better

I went into the store on the 8th of November and I had a wonderful time there! I just walked in I was greeted by rea she asked me how my day was and what I was after! She really knew how to make me smile in the morning. Now I hold an iPhone and I was having issues with my Optus network however I didn’t know at the time it was an Optus problem rea told me not to stress it’s a network server issue and Optus are working on a fix. I asked her what the newest phone was now here’s what shocked me instead of trying to sell me a phone she asked me what features about my current phone did I love and which I hated. I never had anyone ask me this before but she did. Rea had this contagious smile where it just made me feel like I was at home! I told her I was always on the look for a phone that can capture amazing photos she told me I came to the right place and proceeded to show me the s23 ultra she told me to hold the device and test it out! As soon as I held the phone I knew that it was the one for me!!! I called my wife up and I told her “darling I’m buying a new phone it’s an s23 ultra!” She said to me istivan you just bought the iPhone 15 but then I said rea the girl here is lovely and she has a really amazing smile and her customer service is amazing she didn’t even tell me to buy the phone she just showed me a phone that has amazing camera quality. I don’t care what you say I’m buying it See you at home for dinner. I had never been treated with such grace and happiness before and because I’m quite old people tend to think I don’t understand and they treat me horribly but rea certainly helped me and she showed me there are still amazing people out there! She is the best! I even tried to give her $100 as a tip but she said istvan I’m just here doing my job in assisting you that there was no fees associated with helping me. Try giving anyone a $100 they’d take it rea knows how to put people first! I’m coming back to purchase my wife a phone now she loves the camera! Rea I hope you continue to smile and make everyone who walks through that door as happy as me! Thank you! Real asset to the company!

I brought my phone in to have the screen replaced and I was given excellent service the moment I stepped into the store by Manisha. She went the extra mile and helped me try to save my pictures and was very patient. She spent the time making sure that my phone would be fixed and arranged delivery to put my mind at ease. Good old fashioned customer service. Thank you so much Manisha!

Fantastic and speedy customer service by staff member Umanga to assist with an annoying bubbling issue with my screen protector on an older Z Flip 3 model. Thank you so much!

Today I was at the store to buy Samsung S24+ and Samsung buds pro . Edwin has answered all my queries and helped with the purchase. Felt happy about the service he has provided and happy with Samsung.

My Galaxy A70 kept freezing. Joel at the Parramatta store was very patient, respectful and extremely helpful. My issue was resolved and I learnt more about todays technology.
Thanks Joel.

Nice store. William looked after us well. He was very professional and helpful. I’d recommend William to anyone going to the store.

Bought my new s23+ from this store, Nikhil was amazing! He was my customer service representative and helped me with the sale, ended up buying in store, nothing but excellent service from Nikhil, great lad, highly recommend buying from him!

Walked in and decided to buy an smartwatch 6 , Served by ROY , Great customer service and even helped me set it up , asset to the Samsung company ROY , 5 STARS FOR ME

Excellent service by Samrat helped me set up my new phone and transfer all my data to my new phone

Went into samsung Parramatta Westfield and found the staff polite and very helpful. Had a small phone issue that Telstra did not want to help with and telstra staff where extremely rude. Staff at samsung fixed my issue and helped me to avoid the problem happening again. Thank you Samsung staff. 😊

Super frienldy and great experience!!!
I went to repair my Note20 ultra, but one of your staff members named MANISHA made me buy a new phone (S23 ultra)
through her best-selling and customer service skills..
Impressive !!!😇

I was so confused about Samsung tablets but Nikhil was a great great help. He was friendly and attentive and had great product knowledge. Highly recommend going to Nikhil for any samsung device. Thank you!

Bought a faulty case, now for the exchange have to pay again and refund after waiting more then 30 minutes, why why why
Anyway I've changed my review from 1 star to 5 stars Because I came in today to sort a issue I've had with the smart lock and trusted device blue tooth connection.
SAJIN managed to explain what the problem was and rectified it in seconds, not only that but also showed me how it was done. and all this with a great attitude and a friendly smile.
Thank you again so much Sajin.

once again very happy with the switch to SAMSUNG.

Super friendly! I had a great experience with this store - and as requested Samsung man, here's a photo of my hair progress! I took your hair advice! While I still have a lot to work on, your tips were super helpful, thank you so much.

Fix my z fold 4 display problem without any hesitation and happy with their customer service, very friendly teams.
Thank ,

Very good service rendered by Samrat at Samsung Parrmatta Westfield.

Friendly staff, attentive to needs of the customer! Well done 🫶🏽