Universal Store

Coming from Greenhills Universal, exceptional customer service, such kind approaches and welcoming affirmations from the whole team. Very surprised by Hailey's insane customer service especially, so welcoming and felt so comfortable around her and the rest of the staff. Keep in mind this is just my second visit.

First time being in the plaza let alone store and I reside in Sydney and I can assure you rhiannon (hope I spelled her name right ) is an absolute work horse . I couldn’t help but notice how happy she was to work and help out with our multiple questions and clothing choice . And to be interrupted by her fellow colleague and handle their stress whilst serving us . Shows me that their are people who do love their job and their customers . Next time I’m in I hope to see her as store manager or a sales representative . She would kill it in Sydney with the none stop mayhem .

Thanks again for the vans : jarred 😃

With the all the crazy Christmas shopping currently happening at Green hills Universal Store the beautiful Ren absolutely made my day. Her expertise in customer service and understanding of the fashion trends helped me with the decision of my purchase. She also assisted many other people and was just as friendly. She definitely deserves a promotion. Bless her

To the girl who correctly guessed my shoe size for the black converse high tops (10, down from 12 😅), you deserve the best! So funny and welcoming and with an amazingly positive and bright vibe!

Chris and Kevin at the Greenhills store offer exceptional customer service. today, Chris helped my son with some new clothes, he could not have been any more helpful or attentive to us. His personality and manner is a true example of how this service industry should be. We will definitely be returning here. They were both so welcoming on entering. Don't ever let go of these two young men, they are exceptional! They are a fine asset to this store. Keep up the great work guys!

I’m not entirely sure if this is her correct name, however, Charlee was absolutely fantastic when trying to source some Converse shoes for me today. She was so prompt and energetic when locating the shoes from other stores due to low stock levels. Her service was delivered in a helpful and kind approach. Thank you so much Charlee!

Make Riley at the Greenhills store a manager. His knowledge and customer service is brilliant. I saw him buzzing around the store helping multiple people at a time and appeared to be loving what he does. Brilliant.

Bought a pair of converse shoes, was told they wear good for wider feet. Wore them the next day and they killed! Rang the store the same day for assistance in what I should do was told no refund, no return, put a Band-Aid on by the manager!! I didn’t even ask for a refund but I SURE was told nothing could be done. Waste of money. Bad customer service experience.

I think it’s incredibly awkward having the workers openly hit on people whilst working, at least wait until you’re off the clock