Freedom - Sunshine Coast

Had a wonderful experience today at Freedom maroochydore. Was served by Jo, she went above and beyond to ensure I was happy with my decision. Her knowledge and customer service skills were a high standard and very much appreciated. Will return.

Absolutely love Freedom. I've ordered large furniture on 3 separate occasions, mostly online with delivery to the Sunshine Coast. The delivery partner has been absolutely incredible every time - so timely and friendly. I live in a difficult area to deliver to and they have never complained. Ordering with Freedom makes me feel at ease compared to other stores. Would order again without hesitation.

Our experience at Sunshine Coast Freedom was nothing short of fantastic. The kind of service we'd like to receive everywhere, but all too often don't.
The team at SC Freedom were able to sort through a number of things we needed including returns, an online click and collect order under the wrong name, the return and quality controlling of a lounge chair that didn't meet spec, following up on voucher use, and about an hour's worth of advice, including follow up questions for curtains that we eventually ordered. All this whilst engaging with us in a friendly manner that made us feel valued as customers. Great work team!

I ordered curtain tracks and curtains online, which arrived in two days!

Once they arrived they were easy to assemble and good quality but I had ordered wrong (I didn’t realise they were ‘one way pulls’ not pairs) so I went into Freedom Maroochydore and the staff were really polite and so helpful.
I have to rethink/measure how I will dress the windows but in the meantime, Karen gave me great advice, and Frances processed my refund immediately.

All around a great team and a great experience!

I bought 5 frames from freedom in Maroochydore. Unfortunately, I have later discovered that one of the frames glass was broken so the store not only offered free of charge exchange but also organised delivery to my home FOC! I was happy to pay postage as we live a long way away from that store but they have just organised it all without a problem. I was very impressed by that service. Super easy, no fuzz and very customer oriented. Plus, the person on the phone, Mark, was very friendly and helpful! I have bought items form freedoms before an d never had issues before either. Outstanding service in my opinion and I would consider myself as a harsh critic! Well done !

We recently needed to fully furnish 4 homes in QLD (2 in Battery Hill and 2 in Bongaree). As we are based in South Australia, we needed someone to assist by visiting the properties and then advising which pieces would work best, then arranging delivery and set up of the items. We were absolutely delighted to be assisted by Karen Pryor, the Interior Designer at Freedom Maroochydore! Karen is outstanding in every way. From advising on the furniture and accomodating our requests to finding pieces that were already in stock and co-ordinating the delivery and installation, Karen went above and beyond. The homes looked amazing with all the furniture set up and she noticed all the little details and took care of things we didn't even think to ask for. Her communication was excellent and we felt very much that Karen included us in the decision making process, while she did all the hard work of making it happen!
Even our property manager commented that Karen is 'amazing' and said "I really do hope we get the chance to work together of more properties, your (Karen's) service has been outstanding." On behalf of SK Property Group, I would be very happy to recommend Karen and Freedom Maroochydore to anyone needing great quality furniture with a specialist interior design service.

We were lucky enough to have the lovely Narelle help us while in store. Great products great range but the service was beyond next level. I would highly recommend asking for Narelle if you are shopping at Freedom Maroochydore. 5 star service
Thank you Narelle

The team at Freedom Maroochydore are Amazing. Totally professional in their approach, know their products and styling. I definitely recommend shopping here. Thank you Freedom for making my shopping experience easy.

Very pleased with the shopping experience and customer service. I had a small issue with the furniture stock and delivery but the staff was able to solve it promptly and they went beyond expectations. I feel more confident now to shop with them in the future.

I knew what I wanted and Sales Associate Georgia was happy to oblige, I was afraid of covid delays in products as mentioned in these reviews but the lounge I wanted was in stock, and my delivery was arranged for this month. Competitively priced products with a unique style. A bit busy but it was a Sunday.

From start to finish I received excellent helpful and cheerful assistance from The Manager and staff. I must say I do feel for the person who had problems with their couch but sometimes you are very unlucky which I am sure the store couldn't help. However, I have shopped at many Freedom Stores over the years and the Maroochydore one is by far the most enjoyable. Keep up the good work!

Looking for just the right piece for your room? Freedom is where I always find what I need. Relaxing, beautiful store to explore.

Great shopping experience thank you Jo for being so helpful and friendly nothing was too much trouble .

Very nice lady at the front desk and a nice shopping experience in general

What a wonderful experience we had today with the amazing and helpful staff. A big thank you to Lee in the sales team for being a big help and being patient with us while we shopped. A good laugh and a genuine conversation. Would highly recommend their store and cant wait for our goodies.

Thank you for a memorable shopping experience.

After reading the reviews on Google, I was surprised at the wonderful service I had the last three times I went to Freedom in Maroochydore. The staff were very helpful, personable and professional. I will definitely be back as they had lovely furniture and other items.

Marie was very friendly, helpful and patient. My gorgeous rug was delivered in one week. I am very happy with the whole shopping experience. Thank you.

I expected to be hustled in and out with the sales on today but the woman who served us was patient, willing to answer our questions and even double checked there was stock when she wasn't able to get in touch with the warehouse. Big thank you to Lisa for taking the stress out of shopping!

Very pleased with my experience recently at Freedom. The helpful staff were so accommodating and friendly. It took a long time to narrow down exactly what I wanted and I am so pleased I didn’t rush my choice.
Thank you.

Awesome people working there, nothing a problem and very helpful and friendly. Great shopping experience.