T1 Norwest Medical Practice

From the start to the end I had an amazing experience at this practice. Cannot congratulate the reception staff, the nurse and Dr Ong enough on their professionalism and a willingness to perform a full assessment to gain a full understanding of what I was in for. Thank you.

My husband and i started to come to this practice since we moved to Schofields. the doctors here are professional and helpful. I have seen doctor Chang Thai Lee and doctor Richard. both of them are excellent. they listen to my concerns and provide detailed suggestions with patience. i especially like the reception lady here, warm and kind. thank you all so much.

I could not recommend Dr Lee and his team more highly. Professional and caring for all. I have been attending tbis practice since it opened. Requiring people to wear a mask when in the surgery is something I support at all times. It is for my sake as it is for other patients.

This is a great Medical practice. From the front desk team to the Drs. They are respectful, polite and very caring. Dr Le has been our family Dr for over 15 years and I cannot recommend him more. Dr Chu is also great with children. Thank you!

Dr Susan Chu is the best GP, she's a caring and passionate lady, I've been seeing her since 2006. Remember once I had a serious condition and she made a few phone calls to book me to see a specialist on that same day .

Dr. Lee is one of the best GPs I have had! Super friendly, caring, thorough and knowledgeable. Thank you!

The receptionist was helpful and humble. Visited Dr. Travina for my toddler and she gave her enough time and heard us patiently.

I have been seeing Dr Ton Lee for the past 10 years. He is a professional kind doctor who I can trust.

Dr Susan Chi and Ton Lee are fantastic. Very patient and caring doctors.

All I can say is excellent service and care provided.
Appreciate all the follow up and consultations.

Lovely friendly people including the Drs

Susan is the best

Great service, no waiting from when we booked our appointment, thanks

So we have recently moved to Bella vista and called this medical centre as I had a massive ear ache. I called and the receptionist told me to wear a mask (which I thought was odd but just went with it) when I got there she ‘asked’ me if I had a temperature, I said no. Then a nurse came out and this receptionist thought it would be nice to whisper in her ear only to have the nurse come up to mme and ask me to leave and go sit in my car. NO ONE checked my temperature. I was gobsmacked . I was in so much pain and agony from my ear. No covid what so ever. By this point I was so angry , 30 mins later the dr who was supposed to call me calls. She was very professional I will give her that. But the way this centre is operating is pre covid days. ZERO customer service . If you can avoid it don’t come here .

Staff is not friendly I got told to wear a mask I explained to them I physically can't wear a mask as due to being allergic to them I have a medical exception & I'm fully vaccinated I can show proof, but they didn't wanna listen & asked me to leave. You would think being a medical practice they would understand.

I rarely leave reviews

I normally just get on with my day if I have a bad experience

But I have one word for this medical centre

USELESS

Their reception told us to come in on a day they are closed! Saturday 7/11/20