Ninetwofive Interiors

I had a very helpful chat with Natalia on the differences between a couple of chairs that target lumbar support. On her suggestion I ordered a Steelcase Leap V2 which arrived (Sydney), within a week. I discovered a small production defect with the chair and emailed Natalia about it, within the hour I had been issued with a tracking number for a replacement chair and had recieved an email back from Ninetwofive arranging for a courier to collect the affected chair. Everything was promptly resolved and I am happily writing this on my new and exceptionally comfortable Leap V2. Very happy with the customer service!

Incredibly, Ninetwofive had a selection of Steelcase chairs in stock where other retailers and Steelcase themselves were taking orders with fulfilment times in the 12-18 weeks range.

Helpful and rapid email responses, smooth ordering process and a remarkably quick delivery (made even more remarkable given the lockdowns) made for a great purchase experience.

Edit 2: Was contacted this morning by one of the Director's who honoured the price. Very much appreciative of the quick response and resolution. Thanks!

Don't usually write reviews, but have to call out this company for their terrible customer service. Went in during November to enquire about a Steelcase Office Chair, spoke to a lovely lady, Karen who took me through the options. I settled on a Leap V2 and was told they weren't in stock at the moment, but they would be back in stock soon. We discussed matching the current sales from Steelcase or Arki Envrionments, but was told that they were unable to do so, which was not a problem, I was happy with their service and happy to pay a bit extra for her assistance. Was also told I couldn't pre order one and had to wait until they are back in stock, but received written confirmation of the price.

The Leap V2 is now back in stock, but ~$300 more expensive, when I enquired about the price change compared to what I was quoted I was quickly dismissed and told there was nothing they could do. I again asked if they would match the current sale running by Steelcase to put them back on par with pricing, but again was told they could do nothing.

Broken promises and lack of ownership of the problem they created. Will be buying from Steelcase or Arki Environment so that I'm not out of pocket.

Reply 1: As I'm unable to reply to your comment I can only edit my initial review. No problems if your written quotes are only valid for 30 days, your email with the quote was sent on 22/11/21, well within your 30 day window, are you going to honour that price? Thanks

During the COVID-19 Pandemic I had been sitting on an old office chair working from home that had become uncomfortable and was impacting my concentration. After some research I chose a Steelcase Gesture Chair. I was happy to learn from the Steelcase website that a Canberra business sold these chairs.

This business is Ninetwofive interiors.

I can honestly say the customer service experience I had dealing with them was amazing. Natalia is their Sales Support Manager and she was instantly in touch with me via email to say she had received the order and the construction of the chair was underway. Natalia also has a happiness that comes through in her communication which adds immense value to the process. The timeframe on the website mentioned to allow 1-2 weeks for construction and delivery. I placed the order on Tuesday 7 July in the afternoon. Ninetwofive’s Delivery Manager, Igor, delivered the chair on Thursday 9 July in the morning. After sitting in the chair, I am so much more comfortable and happy.

I absolutely recommend Ninetwofive Interiors. Choose this business and they will work their magic for you like they did for me. Thank you so much.

Recently got my Steelcase Leap V2 from them. Friendly show room and warehouse staffs. Excellent customer service and price.

I've recently bought a Gesture chair and desk for my home office. Very happy with its quality, no back pain anymore! Thanks guys for the awesome stuff and service!

Excellent service, responsive, and easy to deal with. Thanks Igor.

Poor service

Watched your van (YLH73Y) in Canberra this morning severely tailgating someone who was doing the posted speed limit at 80km/h. You can see in the photo that the yellow car is turning off, but that's how close your driver was tailgating it long before it turned off. Also, your drivers rear tyre is flat- you're welcome.

The one star was for their delivery service. Their after sale customer service deserve 0 star. I hope by sharing my experience below can help any potential customers of Nine Two Five Interior with their purchasing decisions. Also hope the below helps you with understanding what kind of service you will get if there is any problem.

I ordered a Steelcase Leap V2 on 23/08/21 via the website. The chair was delivered to me 1.5 weeks later. The deliver was fast considering all COVID restrictions and lockdowns. I was very happy with their service and speed up to that point. However, the unpleasant and disappointing journey began right after I received my chair.

Day 0 – The chair was delivered.

Day 1 – Noticed a defect with the chair. There was a dent at the back of the chair. I immediately called and emailed them about the defects and sent photos. Got a reply from them that my email and photos were passed on to Ben, their project manager.

Day 3 – Received an email from Ben to provide photos of barcode and serial number on the bottom of the chair. I responded and provided the information immediately after receiving the email.

Day 4 to 7 – No update from Nine Two Five Interior

Day 8 – I called and emailed to follow up on the progress. Ben answered the call and advised me over the phone that a lady from the company was looking after my claim. He would follow up with her and update me afterwards.

Day 9 to 14 – No update from Nine Two Five Interior

Day 15 – I called again to follow up on the progress. It was Ben answering the call again and he advised me that he could not find defect photos I sent earlier because my initial email was not sent to his usual email. He then requested me to resent everything. Despite feeling very confused about his excuse, right after the call, I still resent everything Ben requested.

At this point I started losing my trust with them. It took Ben two weeks to realise that he couldn’t find my defect photos and he was not bothered to check internally. On top of that, every time I contacted them, I got told different stories. I felt completely lost about where I should be sending all information to and had no clue about whom really meant the person looking after my defect claim.

Day 16 to Day 21 – No update from Nine Two Five Interior

Day 22 – I called once more to follow up on the progress. Ben, over the phone again, was unable to provide me with any update. This time his reason was that his computer was down and IT was trying to get it fixed, so he couldn’t check anything. Ben promised to provide me with an update by end of the week.

Day 23 to now – No update from Nine Two Five Interior

It has been full 3 weeks since I first contacted them about the chair defect. As at time of writing of this review, I still don’t have a clue about
- Which person from Nine Two Five Interior is responsible for looking after my claim? Ben? or the lady Ben mentioned earlier?
- Whether a claim has been lodged to Steelcase? Or everything is still with Nine Two Five Interior.
- How much longer would it take from them to provide me with an update?
- How much longer would it take to get everything resolved?

This is a very frustrating experience, especially given how expensive the chair is. I completely understand that COVID restrictions may cause distortions to business operations and things get delayed. However, I do feel like 3 weeks is long enough for a customer to at least receive a proper and true status update. At the same time, I do not think COVID restrictions are excuses for businesses to provide misleading and contradicting information.

Despite Steelcase provides many years of warranty, if I have to go through this experience every time when I need to make a claim, I will not get much value out of the warranty service. If you care about after sale and warranty service like I do, think twice before you purchase from Nine Two Five Interiors.

Ordered during lockdown, customer service is good but the steel case chair arrived looking used and not brand new. Returned the chair and was not refunded for the delivery cost.
Really not happy. Waste of time and money.