Australia Post - Canberra GPO

Today 28th February, 2024 I showed up at 8:20am awaiting for the doors to open. I had a very important and urgent transaction to complete. Despite of clients treading in already before opening hours. Staff were very friendly, kind and helpful. Particularly, the gentleman at the counter He was the best! He was very proffesional, with exellent attention to detail, making sure everything was in order so I didn't have to come back again.
Great experience. Thank you gentleman. I hope I receive my travel document by Friday!

Thanks to the staff at the Canberra City post office and Jason for making my passport renewal a quick and easy process. Amazing customer service!

Leigh was helpful and patiently support my son application. However, the other lady was bit rude. I understand her perspective about queues, but I was the only one in the store and I went straight to identity services.

I’m not sure why the reviews here are so negative! I’ve had two great experiences here with kind, helpful staff and fast moving queues.

The last few times I've visited to collect parcels the staff have been friendly and efficient. Ideal service, thanks team!

Though, the same cannot be said for the postal delivery people who continually refuse to deliver parcels (I believe these are from Fyshwick depot)... even when we are home all day they pretend as though they attempted delivery. Even though I know it's because they can't be bothered carrying the parcel an extra 50 meters to my building set back from the street.

Nice staff, quite helpful. Great location, very convenient for me. Full selection of Australia Post essentials plus a wide range of 'as seen on tv' merch.

Parcel Post lockers are a godsend for online shopping because no one even attempts delivery at home these days. Get a parcel locker number instead. So efficient. Make sure you pickup within 48 hours!

Bonus points for working, retro clock tower on top.

Over the last year or so I have frequented the GPO, usually to collect parcels or mail items. The service over the counter has been outstanding, without exception. In particular, Belinda has provided excellent service on several occasions, with efficiency, kindness and patience. It is much appreciated!

I think it's important to differentiate the postal delivery service (which I have many bad experiences) and the over-the-counter service (which is excellent). Well done to the GPO team!

Now, if only parcel delivery could move into the 21st century and call people when they arrive (as other courier services do e.g. DHL). It would save a lot of hassle and unnecessary additional carbon footprint of parcels and the people who collect them.

Thank you Michael for such friendly seamless service that helped us ship a truckload of boxes. Friendly and nice welcoming place.

Today I was assisted by Donna with a passport application. She was pleasant, polite and professional. She made the process quick and seamless.

Great post office shop. Super friendly staff and all the services you need.

I was served by Jay and she was the lovliest person, very quick, patient and helpful. Best service!

Quick and swift customer service; better than other GPOs which take ages to collect your parcel as the place is well-staffed.

Customer service is always impeccable. Queues can be long during peak times, but the staff are quick and efficient.

Don't know why people are rating these guys so low, they have always done a fantastic job for me. Pleasant staff and efficient

I’ve had nothing but top service here. Queues move quickly and staff seem willing to help and advise.

Always super helpful, and the 24/7 parcel lockers are great.

Quick, easy and friendly staff

Thanks gays, one of the best post office in Canberra.

Friendliest staff and almost always quick service.

Very upset some hear