Queens Road Medical Centre

I am so grateful to have this as my local clinic as so many GPs now do not bulk bill without a co-payment. I believe it is standard practice these days for GPs to charge any new patients a co-payment or not take new patients as there is just no way to cover surgery running costs when the government payment for GP visits is not meeting GPS costs- and then people wonder why? It is not the GPs, it is the government, and the uni entry requirements for GP in Australia are ridiculous with the GAMSAT and UCAT and most drs who make it through are in so much student debt they need to specialise to survive. GPs are very busy, emergency is very busy and we cant blame staff we have to look at the bigger issue and support healthcare workers with patience and understanding. Who suffers in this type of modern Australian system? The medical staff and their patients. Everyone who complains at a dr instead of the government is part of the problem, not part of the solution. Dr Jack is very experienced and so is Dr Karen. I have seen other Drs here over the years who are also very good, so the overall medical care standards are high. As others have said, the receptionist is caring but this is not always apparent- the communication can be a challenge. Essentially, I come here for a dr, not a receptionist, so a nice receptionist is icing on the cake but not essential. The drs are knowledgeable, helpful, and professional and I feel very lucky to have this practice in my area.

I love their services. They have always looked after my health and safety.

I have been a long term patient at this clinic since it open and highly commended the Drs and staffs here. Dr Karen and Jack and the nurses here are doing a fantastic job, at this clinic compare to any other medical centre that we have been to.

Although, we now live any 1.15hours away from this medical centre we still comes back and see these two doctors as our family doctor. They are committed and provide a very thorough patient care. Never are they rude to the patient. They are professional and polite and have always put their patients first.

I have gone and read through all the comments made by A Smith who have mainly write negative reviews about almost all places which this she visits.

This comments should be remove from the website, as far as her comments is concerned. This clinic is very system driven with all our medical details on files compare to the old system. They have up-to date technology which if the system fail the Dr cannot access the patient files and do not want to see patients and give them the wrong diagnostics and prescriptions. Every medical public medical centre you will always have to wait at least half hour to one hour and if you have an emergency they will generally see you first. This is no big deal. If this is a private clinic, they would have no problem calling but don’t expect a public medical centre to make all the calls to the patient. Who is footing the bill? Would you like the doctor to charge an out of $15 for each visit.

It doesn't hurt for A Smith or anybody to contact the clinic if you’re strap for time and see if they are running on schedule. We are very lucky to have this medical centre in Westmead compare to the one near the train station. Queen St Medical open on weekend and with a proper patient care compare to other medical centre that keep having newly oversea medical staffs that comes and go as they please.

I encourage other patients from this clinic to write a positive review.

Regards,
Karen

My family and I have used this medical centre since it opened (at least 12 years now) - very convenient for locals and I have been lucky to have a medical centre with consistent staff to support our health over the years. I find dr jack dr Karen and those who have trained here to be very thorough and err on the side of caution - this was a real blessing when my husband who was healthy for years had an unusually high cholesterol and was asked to do further testing in a prompt manner which resulted in stents within three weeks. This likely saved a heart attack as the blockage was serious. They are always pleasant and polite, very caring and supportive. I used to work in hospitality and saw many medical conferences where drs were not as Diligent or knowledgeable. Any medical centre gets busy and runs off time- when I had shingles they fit me in last minute on the last appointment of the week so I didn’t have to suffer over the weekend or go to emergency. This sort of thing does happen from time to time and if anything the drs suffer the most as their working day is longer but they do it for the community. Once or twice it has been me holding people up so I am fine to wait for others if needed. People really shouldn’t complain about that because health is unpredictable. Thank you Queen’s road for your good care.

Excellent Doctors and staff. Service is always great

Very trustworthy doctors.

Great place especially for people with kids. Only minus is hard to find parking

Please look after Desmond Amofah. right?

small joint, good doctors. waiting room can be a bit bigger and the outside really needs a fix-up.

No issues with the doctors. The reception desk is very kind however I find it hard to communicate with them.

Are these doctors certified?
Politeness of the receptionist is definitely up to the standard of any third world countries....

The doctor is good, my mum loves to see him. Same language and nice to my mum. Howeve, some reception not helpful.

Worst service I waited for 2hrs and they wanted me to come back again at 4o clock for fasting blood sample
They can’t even follow first in first out rule even after having appointment
Hope I could give no star to them
Worst one I have ever seen in medical.

I called in for appointment with Dr Karen Chan.the receptionist was so rude, her attitude was so bad, she said there is no appointment available since covid has started worldwide dr has stopped taking new patients..
I mean this is the first medical centre i have seen behaving in such weird way,they are refusing to accept patients.
God knows what they are really upto..
Would not recommend this medical centre
and specially that receptionist is not at all professional ,worst customer service. They dont deserve even 1 star.

Worst GP ever. 1 star is too much for these people. They wont treat you if you have any symptoms of illness, even if you tested negative COVID. So why do we need you if we are all healthy and have no symptoms?

Dr Jack Chen is very rude and doesn't know the proper investigations to order....I have been to see him twice so far. The first time he did not seem to know which blood tests to order until I told him....I thought that this was understandable especially if he is not used to seeing these cases regularly (although it is pretty common). However I will not be returning back to him especially after today. I made an appointment and arrived on time only to be told that the computer was not working and I could not be seen until it was fixed. I was told another patient had only been waiting 15 min but it turns out she was there for 45 min before I came. THey should have at least called the patients to tell them about this so we wouldn't travel and hassle with parking or at least have a backup method with paper files, prescriptions, and order forms as many other GPs have. I don't see how not having a computer would prohibit him from seeing a patient and formulating a plan....I waited for about 30 min when Dr Chen came to the front desk and was sitting there. I went up to him to ask him if his computer was fixed or how long he thought it would take and was rudely told to go sit down and wait...didn't even get an answer to my question. So I walked out and will not be returning....My advice is if you are looking for a quality GP avoid this doctor. He is ok for getting referrals if you are ok with the rudeness and wait time.

They refused to check my son because he is coughing! and it's extremely hard to communicate with the receptionist , usually they are rude

The receptionist is very rude. She hung up on me twice when I was simply just asking for a file to be transferred to my current GP. And admitted to hanging up when I called back.

This medical centre is close my home so I went there today for day surgery dressing change it’s so easy to do it but they didn’t even want to see wound I didn’t have appointment reason why and I said for give me today I don’t have appointment I will make it for tomorrow and other 7 days cause I can’t walk much I can’t seat I can’t drive she didn’t even help me this place is worst if I were her I will try to help people she left me there with pain and she told me that there is medical centre near by coles go there which is it takes me almost hour to get there I will report this madical centre to NSW Health department as well they don’t do job properly I’m not the one going for headaches problem