Giant Knox City

Went into purchase a bike for my son. Sam was fantastic in organising some extra attachments and a bigger seat. Nothing was too much trouble. He followed up with an ETA and had it sorted within a few days. The bike was able to be given a once over and made safe before we took it home. He adjusted all the parts to ensure it fitted my son properly. Great service and very knowledgeable.

The guys at Knox Giant were fantastic! Fitted a replacement tube and tyre for me in the same day and at a good price. I highly recommend them. Thanks guys!

Took my bike which was out of manufacturer’s warranty because the freewheel hub failed in less than two years. Konrad completed a warranty claim and sent it off to Giant. Giant initially did not cover the part replacement, but then later did so as a gesture of goodwill after speaking again with Konrad. Huge thanks to the team at Giant Knox City.

Thanks Greg and the team at Knox. Have been really helpful with our bikes since we purchased them about two months ago. Would recommend to anyone looking to buy a new bike. Very happy to explain things and always very accurate in their assessment/recommendations for the bike.. thanks again guys

I haven't ridden for years but wanted to get back into it to help loose weight and keep active. The staff were super helpful and explained the pros/cons of different bike types and what I needed to consider. I ended up going a hybrid and have managed to get a ride in every day for the last 2 weeks and are loving it. I was pretty happy with the deal I got on the bike as well as a helmet, lights and pump. Thanks heaps, you made starting again an easy process.

I’m super impressed with how knowledgeable Greg, the repairer, is about Brompton foldable bike. Not only did he fix my bike he was able to explain to me the evolution and mechanical differences of various models.

Everyone was extremely helpful and friendly. They were super keen to help get me the right bike and made pickup really easy. Answered all my questions and I love the new bike. Will definitely go back in the future!

Staff were helpful and were able to provide the perfect soloution for my bike. Thankyou

Great shop, great bunch of staff. Really does remind you of times gone by when you would be looked after in such a way that makes you feel special and important. That's not even going in to the workmanship of this place.

I know that when i have something fixed, it STAYS FIXED!!!! That can't be said for all in this industry.

Keep up the good work!!

Great store, never had any issues. Spoke to a Sam who helped me out with an old giant bike.

They were very prompt in replying to my email asking about stock availability, and when I ordered a bag online it arrived really quickly. Thanks!

I snapped a brake cable on my older Giant Defy road bike. Work very near this business so thought "I'll just take it in, see what they say ... ". Despite the workshop being flat-chat, and no service bays (?) being available, one of the guys quickly and expertly swapped my brake cable out on the shop floor. Adjusted my other brake as well.

Top service, like the old days. Impressive.

Excellent store and such helpful staff. They really got me out of a pickle and back to a more comfortable ride.
Highly recommend. 👍🏼💛

Very friendly service department

Awesome customer service, very helpful and nice staff.. Huge range of bikes and spare parts to get you out on the trails or out on the road. Would highly recommend to anyone after a new bike or service.

Always friendly and willing to share their vast knowledge of bikes.
From newbie to a keen bike enthusiast the guys at Giant Knox City will point you in the right direction.

Greg is fantastic when it comes to customer service going out of his way to look after me.

I recently purchased my bike from this store. I’m a recreational rider so needed all the advice I could get and they have both that and exceptional service. Just brilliant!

Just walk in request for flat tire 🛞 information and staff on duty provided excellent service and knowledgeable. Cheers..

Great store, always have had a good experience with the very professional and kind staff.