Totally Reptiles

Totally reptiles has so much more than just an amazing selection of reptiles. They also have a great range of birds, fish, frogs and even scorpions. The staff were incredibly helpful and informative. Our visit allowed my son to achieve one of his life goals, which was to handle a snake. We are from New Zealand, so even seeing one in the flesh was a treat for him. I highly recommend checking out this most excellent place if you are in the neighbourhood.

One of the best run Pet shops in Melbourne. Can't say enough about them. Sean - one of staff members I had dealt with was super friendly, supportive, informative and knowledgable. Thank you for the amazing experience.

Amazing Customer Service!!

Very helpful staff who know their stuff. Looking to buy a setup for a turtle. The staff walk us through what is required and the required equipment to look after a turtle. They even gave us a booklet on how to look after your turtle.

Had great service here. John provided really good follow up care for my snake. Highly recommended for all your reptile needs👍

Friendly staff, great advice, awesome place just to visit 😊

Hi, A Big thank you to Bob and the staff at Totally Reptiles. I would also like to pass on a huge Thank you to the lady that raised the Conure Birds. Myself and my partner came into your shop, as we were in the area. We were served by Bob, who did not pressure us in any way. He was very professional and helpful. We saw the beautiful birds you have. We could not leave without taking the conure parrot, which caught our eye. We decided that we couldn’t go home without this cutie we saw and walked back in to purchase the bird. Best addition ever. Highly recommend this store.

Totally reptiles is a totally awesome place to buy a snake, all the staffs are friendly, helpful and knowledgeable.
Big shout out to John for the book.
We have purchased two snakes through John and wouldn't hesitate to purchase more. 😎

Our son’s 10 month old Beardie boarded at Totally Reptiles for just under 3 weeks over school holidays in Sep/Oct 2023.
A very big Thankyou to all the staff for the care provided, especially Nikita who sent a photo to reassure my son that his Beardie was ok and doing well.
Highly recommended. We’ve booked him again for boarding for 2 weeks over these Xmas school holidays.

I recently visited totally reptiles to purchase a bearded dragon and an enclosure as a gift for my sons birthday. Upon arrival we received a friendly warm welcome,
The gentlemen in there were extremely knowledgeable and helpful, they went above and beyond to answer all of my questions and were extremely patient with my son while they helped him select a bearded dragon. Their customer service was impeccable and the prices were fantastic!

They have so much love and passion for what they do and good energy radiates throughout their shop.

We will definitely be back for all of our reptile supplies.

Thank you so much!

Knowledgable and very friendly staff, cool ambiance, and all the stuff you could need. A little hidden gem. They sell snakes, lizards, fish and frogs, they have a resident feathered cousin who is always happy to say hello. We pop in every other week for crickets for our little friends, and for a chat. Just good folk who loves their pets. They also do holiday boarding, but you need to book in early for school holidays.

What a great reptile shop! First time snake owner here and the staff were so knowledgeable in all things reptiles and all the important things to tell a first time snake owner. They had such an array of animals from scorpions, to turtles and so much more. The conditions of the animals were the best I have seen, so healthy and the enclosures were so clean! I bought everything I needed from Total Reptiles and feel comfortable enough to call them if I have any questions or concerns as the staff were patient and made me feel so comfortable answering all my novice questions. Definitely will be visiting frequently 😁

The staff are really knowledgeable, helpful, and friendly. Before getting my baby Macleay turtle I spoke to various staff members on different occasions and they had a wealth of information to share. They gave me a comprehensive list of everything I needed and even provided me basic info sheets about cycling my new aquarium, talked me though the whole process I’d need to take before bringing home the turtle, and educated me on how long the cycling process actually takes rather than just telling me to run the filter for 24hrs and hope for the best. This is much more than I can say for other aquarium or reptile stores who only care about making the sale and don’t educate you about what is actually needed for your new pet to have a long and happy life. Even though I had done plenty of research myself it was great that everyone there wanted to help as much as possible and make sure I knew what I was getting into, and that they cared about the fate of the turtle when he left their store, A few times I’ve been given a small discount “just take it for this $ instead, don’t worry about it” or “this is 3 kilos but I’ve charged you for 2” which is a nice little bonus too. They have a really great selection of reptiles and even some invertebrates like scorpions that I also keep, plus a massive selection of snakes and lizards, & everything you need to care for them, plus fish too. Their fish selection is smaller than other dedicated aquariums but they have everything you need. Often we just visit them for a chat and to admire all the beautiful creatures. Plus, it’s extra fun that the building is literally a castle.. makes it seem so special.
Thanks heaps to everyone here who helped me with my new turtle who is absolutely thriving!

It's not cheap, but the staff really know what they are talking about, and are not afraid to spend time educating and assisting. Definitely care for their creatures. 👍

Staff are incredibly friendly, and animals are so lively. Much cheaper live food than many other places. So much fun for a visit. Love to see the frogs, snakes, lizards, turtles and even birds. Definitely the best reptile place around.

Great little pet shop with a knowledgeable focus on reptiles, fish, and birds.

A visit is recommended!

What a fabulous experience! Called and spoke first with a man who clearly knew a lot about reptiles and was so impressed I headed in there. Nikita’s customer service is 10/10! Friendly, knowledgeable and went above and beyond to ensure she ticked every box in regards to the care of our new hatchling python!!! Purchased with complete confidence and left feeling completely looked after. Well done Nikita, you’re amazing, thank you!

Stopped in on a whim. My wife has always loved green tree frogs so I thought I would surprise her. The young lady that served me was full of help and knowledge about the frogs as pets. She had a genuine attitude to help and importantly a genuine concern about the welfare of the frogs thank you for all your help. I recommend your store highly.

Thank you to all the staff that helped me find the right beardie and the right enclosure. 5 star service

Great shop with lovely staff who are very helpful. Has such a great range of creatures and accessories. Can be a little hard to find the driveway the first time you go there.

So happy with the service I received from John....was more then happy to give me advice via phone.... was even more pleasant to deal with in person. Very helpful and knowledgeable....this will now be my go to place 😀